PURE WHITE SCREEN when I try to launch the game

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Help! Does anyone knows how to fix this issue X_X

[Rusty Lake]

Hi thanks for your support! This issue can be caused by the anivirusprogram Bitdefender/Windows Security:

If you have Bitdefender/Windows Security, then you will need to open it up. Once you open up Bitdefender/Windows Security you should see a notifications tab on the bottom left. Next, you will want to view the notifications and you should see a message saying that an application access was blocked. Click on view application and then it will take you to a list of applications that may have been blocked. Look for Cube Escape Collection and then click on the gray oval to the right. It should should change to a blue oval with a check mark next to it. That means you should now have access. Restart the game and you should have access

Please let us know if this helps!

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I don't have Bitdefender but I have Windows Security [default windows 10 antivirus]. I disabled it and the app worked. Thank You!

[Rusty Lake]

Originally posted by #DBDSpectator 🌐:

I don't have Bitdefender but I have Windows Security [default windows 10 antivirus]. I disabled it and the app worked. Thank You!

Happy it worked, changed our answer for others :)

[chickpea]

Hi, I am experiencing a similar problem. The game was working fine until my laptop's battery ran out and it shut down. Then I saw the cloud/local file mismatch dialogue and choose to use my local file as it was never. However, since then I am getting a white screen when I launch the game.

I have tried uninstalling/installing the app as well as several solutions to similar problems such as deleting the AppID folder in userdata, starting the game in offline mode, disabling cloud saves. I also tried disabling Windows Security but none of these worked for me. Any suggestions?

[Buzzn]

Maybe your savegame got corrupted.
Go to "%userprofile%/documents/Rusty Lake/CubeEscapeCollection" and try deleting saveGame.sav. Although, your progress will be reset.

[chickpea]

Originally posted by Buzzn:

Maybe your savegame got corrupted.
Go to "%userprofile%/documents/Rusty Lake/CubeEscapeCollection" and try deleting saveGame.sav. Although, your progress will be reset.

Thanks it worked!

To describe in detail:

* went in offline mode
* deleted "%userprofile%/documents/Rusty Lake/CubeEscapeCollection/saveGame.sav" file
* deleted "Program Files (x86)/Steam/userdata/%userid%/1292940/remotecache.vdf" file (1292940 is this game's id)
* launched the game (and it worked!)
* went in online mode
* launched the game, the cloud/local file mismatch dialogue came up
* chose to use the local file
* game launched properly

I did lose my progress but at least it works :) I guess my local save was corrupted, then when i chose to use it instead of the cloud one, the corrupted file was also stored in cloud (so the game wasn't working in other computers either)