Problem Login in & Launching

[Chakil]

Does anyone else have an issue when trying to launch the game?
I keep getting the same message GW2 has encountered an error/ connection failed. Keeps telling me to try to login to steam but fails everytime.

[Jencer]

It's happening to me as well. I just made a post about it myself. Extremely annoying. I can't seem to find a solution anywhere.

[ArenaNetRubi]

Hi, I'm sorry you're running into this--we're aware of the issue and looking into it. Please reach out to our Customer Support team if you haven't yet at https://help.guildwars2.com/hc/en-us/requests/new. They can help you with game access while we continue investigating.

[pUNK.]

I have the same problem and I can't sign in the website

[ebaG-gamma]

Originally posted by Chakil:

Does anyone else have an issue when trying to launch the game?
I keep getting the same message GW2 has encountered an error/ connection failed. Keeps telling me to try to login to steam but fails everytime.

That's one reason why I'd recommend making a GW2 directly with ArenaNet instead of via Steam. With an Anet account that doesn't involve a third party, you always know which support to turn to: Anet's support.

For more reasons …
https://steamcommunity.com/sharedfiles/filedetails/?id=3335333185

If you use a Steam account for GW2, for issues pertaining to account management, access and game, gem, or other purchases made through the Steam store or Steam wallet, you need to contact Steam support.
For assistance with a Guild Wars 2 in-game issues, or items purchased from the in-game store using gems, you still need to submit a ticket to the Guild Wars 2 support team.

Imo, it's better to skip that guessing entirely and make your GW2 account yourself on Anet's website – if you are a new player and don't mind losing the progress on your Steam GW2 account.