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New accounts with an expansion unlocked will be granted permanent access to the mount after they reach level 10 (or the next multiple of 10) on a single character.
More info @ https://wiki.guildwars2.com/wiki/Mount
28 to 33 is not a multiple of 10.
20 -> 30
....
This is pure trash
You either keep leveling 'till you unlock it or contact support at:
https://help.guildwars2.com/hc/en-us
Good luck.
I have def better things to do then running around till lvl 80 or waiting on the support to reply.
I remember when playing gw1 back then it took anet 3 months to answer to my ticket and their only answer was to close it :D
GG "Guild Wars2"
@sinisterslay
I have a very different point of view. The game, at least the base game, is plain boring. The world map is made without any effort and just stale. Im only interested in the story but have to grind every 10 lvls for that. So best is to have a mount to reach the next soulless questspot fast. Theres nothing to explore or to see on the world map, why should it hurt the experience at all? The reason why they dont added mounts to the base game is just simply artificially increasing the online time for each player.
Also i have already encountered several vista collectibles that i CANT reach without a mount.
Either the raptor jump or a flying mount is needed.
All in all i have to say NOT having a mount is hurting the experience badly. Especially if u are surrouned by ppl with flashy mounts flying above your head or these big balls running around in high speed but i have to walk every damn step.
Mounts was not in the game before 2017
The base game released in 2012
Many of us played thousands of hours without mounts
Guild Wars 2 is basically known for being the MMO that rewards exploration
You can reach all vistas in the base game without mounts
But some of them are sort of jumping puzzles
It requires .... Exploration
This is also one of the reason I'd imagine @sinister says it can kind of ruins the experience with mounts
Everything past Path of Fire is designed with mounts in mind though
At Path of Fire launch you couldn't even use mounts in the base game, but got added later after lots of people requested it
It's fine if you want to use mounts though. Play how you want.
I would either reach out to their support or you could do the refund, up to you
But ranting in here is not going to help
You also seems kind of combative against people who are just trying to help
Hope you figure it out
Have a nice day
True many of you played thousands of hrs without mounts, wasting time by running around and increasing the online time. But thats your fault for not realizing what the goal was behind the missing mounts.
And ofc so the next expansions have a MajOr SelLinG PoiNT by adding mounts.
Also a map with every damn POI or Questspot or whatever marked on the map has srsly NOTHING to do with exploration. Its just a chore to work off all these map markers.
Not combative just my opinion.