Login Server through steam Failure

[namtaru]

since last night this has been a issue.

Build: 136147
Error Code: 42:1000:7006:1232

Reset Router, Restarted PC, tried turning off firewall and AV. Nothing fixes it, sometimes it comes back and lets me log in for a half hour and then dumps me out again. STEAM FIX THIS. I can log into everything and my internet is fiber, fix your SEA login services. Anyone else having this issue, it started 11/7/2022.

[cascade.effect]

You are not alone. Myself in AZ and best friend in FL both having same prob. It started about three nights ago getting their stupid error issues. Not one single error box with code in the multiple months before. (Recently new to game). Started same time for my friend.

I checked all they ask you to check and fix, still happens. I uninstalled, installed, repaired and then played game. So far I have had no issues. But my friend has done all this multiple times and still has issues. We have clearly determined it is not us. That leaves STEAM and/or ArenaNet to be the problem. But they will give the same answer that is already out there in their cookie cutter answers. Your modem, your router, your ethernet cable, your computer, your ISP, your, your, your.....They will not consider that it could be them. My friend and I do not have any issues on any other game. Even ones that require more from comp and graphics and still no issues there. So why is it only GW2 that gives us problems?

[daveharris2k19]

This is ridiculous!! I have been trying, for days now, to log in, and stay logged in, to my GW2 account. I have done all the fixes I can find, at least 3 times each, to no avail. Always the same thing....Unable to connect to client. I get logged in and then booted right back off, most times within a few minutes. Hoping someone can shed some light on this.

[GeekGranny]

I thought it was just me getting turfed out and screen locked, several times a day. Generally, it happens right after I open the game, proper.

Thought it was due to linux. Maybe not?

[cascade.effect]

It happens more than Arena Net / STEAM would like to admit. All of the solutions give the impression that it is your fault with faulty and old equipment. it is sort of interesting how I had the problem the same time as my friend and not before. I got lucky so far and it seems to work fine for now. My friend not so much. They are seeking a refund because of the problem. And now Arena Net and STEAM just stated that because it was a promotional sale, they cannot refund anything. This is all BS. If the game fails and a person cannot play the game, then a refund should be issued no matter the cost. You would think they would be more likely to refund at sale cost rather than full cost. So this is major BS.

[Ashrala]

https://help.guildwars2.com/hc/en-us/articles/115015860488-Error-Code-42

[cascade.effect]

I do appreciate your link. My friend and I have already visited this page and went through the various solutions and then some. The issue still occurred. My friend went through the steps multiple times to no avail. What is amazing is how we can play the game for over 300 hours and not have an issue. Then about the same time, we have the same problem. I, so far (knock on wood), have had the luck of seeming to work after I uninstalled the game, then installed it, and immediately did a repair run. I then exited out of loader window and hit play from STEAM leaving it open. I have had a full day of play with no problems. My friend has not. His problems persist and seems to have gotten worse after trying the stated solutions. How is it, that we can play a game more graphically intensive and requires more of the computer and not have a problem only to play a lesser game fine for a while and then BAM it wants to keep kicking you out. I can assure you that the problem is not our computers, hardware, wi-fi or ethernet, or even ISP. They all are fine. For both of us.

In summary, if the solutions being offered lean to the problem being on our end, and it does not fix the problem, then wouldn't that mean the problem is instead on the end of Arena Net? All they have to do is a quick scan or report to see how many times a player is being booted. They would also see how many people are having this problem. They can also set it up to track current and future events to see if the problem is truly on their end.

So thank you again for trying to help, but it was not a solution to our problem. If the problem was indeed on our end, explain to me how a simple uninstall, reinstall, repairing a just installed game before even loading or playing may have solved my problem. I say 'may' because one single day problem free does not say for certain problem is fixed, and that this same step did not work for my friend.

I am truly curious as to how many people are currently having this same problem.

[GeekGranny]

Originally posted by cascade.effect:

I d

In summary, if the solutions being offered lean to the problem being on our end, and it does not fix the problem, then wouldn't that mean the problem is instead on the end of Arena Net? All they have to do is a quick scan or report to see how many times a player is being booted. They would also see how many people are having this problem. They can also set it up to track current and future events to see if the problem is truly on their end.

So thank you again for trying to help, but it was not a solution to our problem. If the problem was indeed on our end, explain to me how a simple uninstall, reinstall, repairing a just installed game before even loading or playing may have solved my problem. I say 'may' because one single day problem free does not say for certain problem is fixed, and that this same step did not work for my friend.

I am truly curious as to how many people are currently having this same problem.

I'm on an entirely different O/S and am crashy. Yes, I think your friend deserves a refund. There's an auto-function to report bugs so it's clear by this point, ANET must know there's opening screen crashing.

If you were running linux I'd suggest trying a different launch setup but I am unsure if there are any for windows. You could try a force windows/bordered/direct X whatever for the launch if anyone out there has had any success with forced launches.

[Ashrala]

Well, if it was indeed an issue on Anet side, it would have effected the whole playerbase, I've seen it happen before, so it's not impossible. However, you would have seen the forums, both on Steam and the GW2 main site, flooded with a lot more people reporting the issue, resulting with Anet posting some kind of notice. This did recently happen back in Oct last month.

I can clarify that I, myself, have had no issues with connection to the game for a very long time now during my playtime hours, but I play the game on Anet's client, not the Steam platform. The game really does not require a heavily demanding PC to play at all, but does require, like a lot of mmos, to be up-to-date on drivers and software to function within normalcy.

If none of these things work for you on the link, contacting support is usually the what you have to do. They may end up asking for stuff like computer spec info, stuff related to your internet connection and most of the time they walk you through it. But if it is an actual internet company connection issue, that is something they have no power over.

[GeekGranny]

Originally posted by Ashrala:

Well, if it was indeed an issue on Anet side, it would have effected the whole playerbase, I've seen it happen before, so it's not impossible. However, you would have seen the forums, both on Steam and the GW2 main site, flooded with a lot more people reporting the issue, resulting with Anet posting some kind of notice. This did recently happen back in Oct last month.

I can clarify that I, myself, have had no issues with connection to the game for a very long time now during my playtime hours, but I play the game on Anet's client, not the Steam platform. The game really does not require a heavily demanding PC to play at all, but does require, like a lot of mmos, to be up-to-date on drivers and software to function within normalcy.

If none of these things work for you on the link, contacting support is usually the what you have to do. They may end up asking for stuff like computer spec info, stuff related to your internet connection and most of the time they walk you through it. But if it is an actual internet company connection issue, that is something they have no power over.

Not necessarily.

If you don't play on Steam or Proton, how would you know?

Just because you personally have no issues, doesn't mean others, don't.

That's like saying "I've never been mugged. Therefore, there's no such thing as muggers."

[Ashrala]

Originally posted by GeekGranny:

Not necessarily.

If you don't play on Steam or Proton, how would you know?

Just because you personally have no issues, doesn't mean others, don't.

That's like saying "I've never been mugged. Therefore, there's no such thing as muggers."

Just because original client players that play on the original client doesn't mean we don't keep track of what goes on with the Steam platform. Also point is moot, because everyone plays on the same 2 mega servers on both Steam and Anet's client. This is also why support exists, so they can find out what the flip is going on, but if players do not bother contacting them with a problem they have, then that is my fault how?

[GeekGranny]

Originally posted by Ashrala:

Originally posted by GeekGranny:

Not necessarily.

If you don't play on Steam or Proton, how would you know?

Just because you personally have no issues, doesn't mean others, don't.

That's like saying "I've never been mugged. Therefore, there's no such thing as muggers."

Just because original client players that play on the original client doesn't mean we don't keep track of what goes on with the Steam platform. Also point is moot, because everyone plays on the same 2 mega servers on both Steam and Anet's client. This is also why support exists, so they can find out what the flip is going on, but if players do not bother contacting them with a problem they have, then that is my fault how?

I've been sending in reports on a consistent basis to Anet and I'd bet many others do, as well.

If they can't get into the game or are crashing on load screens (where Anet does have a bug reporting system), and they're not speaking on Anet's forums since they're on Steam, where are you getting all this information?

[Ashrala]

Originally posted by GeekGranny:

I've been sending in reports on a consistent basis to Anet and I'd bet many others do, as well.

If they can't get into the game or are crashing on load screens (where Anet does have a bug reporting system), and they're not speaking on Anet's forums since they're on Steam, where are you getting all this information?

You are going to have to be more specific about what information you want from me. Information on Steam? Information on Anet? Information on server crashes? What piece of information are you asking for, you need to say for me to provide it, because all this information in literally searchable online and the wiki is literally updated with notes on resolved issues (this applies to all servers and clients)......
https://wiki.guildwars2.com/wiki/Game_updates/October_2022
https://wiki.guildwars2.com/wiki/Game_updates/November_2022

And I guess I have to repeat myself, unless this is affecting a mass number of users, only then will they post a notice. In coding, do you know how difficult it can be to identify a problem sometimes? If it is a sever issue, they will address it, if it requires awhile to work out a bug then PATIENCE IS NEEDED. Something a lot of people lack these days.....

I seem to recall people criticizing No Man's Sky like this. When it first came out it was in the red with negative reviews, the company was silent for months, no word, and then bam, out of blue they did a 180, fixed the game cause all they did was WORK ON IT while taking all the flack of people bad mouthing them, and now the game is successful.

So, if people can't sit back and wait for ♥♥♥♥ to be fixed if it's from Anet's end (if at all) that's their problem. If it's from their end, then that is something they also have to fix themselves and hope support can help if they bother contacting them. I'm also going to repeat myself in stating that I still am not having issues on my end either as a player. I just literally finished a successful full map meta battle in Dragon's End this morning, no lag and no crashes.

Edit: Btw, if you need further voices in this I just literally went and asked my guild mates for the sake of this post. Half of them play on Steam. They have only experienced that big crash issue they had back in Oct. last month. Since then, nothing.

[GeekGranny]

Originally posted by Ashrala:

Originally posted by GeekGranny:

I've been sending in reports on a consistent basis to Anet and I'd bet many others do, as well.

If they can't get into the game or are crashing on load screens (where Anet does have a bug reporting system), and they're not speaking on Anet's forums since they're on Steam, where are you getting all this information?

You are going to have to be more specific about what information you want from me. Information on Steam? Information on Anet? Information on server crashes? What piece of information are you asking for, you need to say for me to provide it, because all this information in literally searchable online and the wiki is literally updated with notes on resolved issues (this applies to all servers and clients)......
https://wiki.guildwars2.com/wiki/Game_updates/October_2022
https://wiki.guildwars2.com/wiki/Game_updates/November_2022

And I guess I have to repeat myself, unless this is affecting a mass number of users, only then will they post a notice. In coding, do you know how difficult it can be to identify a problem sometimes? If it is a sever issue, they will address it, if it requires awhile to work out a bug then PATIENCE IS NEEDED. Something a lot of people lack these days.....

I seem to recall people criticizing No Man's Sky like this. When it first came out it was in the red with negative reviews, the company was silent for months, no word, and then bam, out of blue they did a 180, fixed the game cause all they did was WORK ON IT while taking all the flack of people bad mouthing them, and now the game is successful.

So, if people can't sit back and wait for ♥♥♥♥ to be fixed if it's from Anet's end (if at all) that's their problem. If it's from their end, then that is something they also have to fix themselves and hope support can help if they bother contacting them. I'm also going to repeat myself in stating that I still am not having issues on my end either as a player. I just literally finished a successful full map meta battle in Dragon's End this morning, no lag and no crashes.

Edit: Btw, if you need further voices in this I just literally went and asked my guild mates for the sake of this post. Half of them play on Steam. They have only experienced that big crash issue they had back in Oct. last month. Since then, nothing.

So, what you're saying for the young fellows that *paid* for this game and can't play it is that they're just being impatient for not waiting around for a product *they paid for already* Are you kidding me?

I have new area crashes, frequently. Occasionally, the game doesn't open or does a full scale crash. Doesn't bother me much except when I'm playing with other people because there's a dependency there.

Since someone else brought it up, I thought I'd support that it IS happening for some of us. I sent in three not-loading areas reports then crashing, just today because if I don't tell them when it crashes, they can't possibly know, or address it.

For some reason you feel like you have to defend this corporation against it's customer base.

Nobody is saying it's not a good product. Some people are saying it *isn't working properly for them* so why you feel a need to defend against this just because it works for you or your guildies?

Why not tell them how to fix it, if you know? If they were running linux, I know what I'd tell them to try because i know some fixes that help and I'd want them to enjoy the game.

[Ashrala]

Originally posted by GeekGranny:

So, what you're saying for the young fellows that *paid* for this game and can't play it is that they're just being impatient for not waiting around for a product *they paid for already* Are you kidding me?

I have new area crashes, frequently. Occasionally, the game doesn't open or does a full scale crash. Doesn't bother me much except when I'm playing with other people because there's a dependency there.

Since someone else brought it up, I thought I'd support that it IS happening for some of us. I sent in three not-loading areas reports then crashing, just today because if I don't tell them when it crashes, they can't possibly know, or address it.

For some reason you feel like you have to defend this corporation against it's customer base.

Nobody is saying it's not a good product. Some people are saying it *isn't working properly for them* so why you feel a need to defend against this just because it works for you or your guildies?

Why not tell them how to fix it, if you know? If they were running linux, I know what I'd tell them to try because i know some fixes that help and I'd want them to enjoy the game.

You just went and ignored about half of what I said, and are now are assuming that I ONLY defend Anet, that's not a good thing for you to assume. I literally just pointed out that things needed time for addressing issues if there was a problem on either side, and yet you went and did a whole finger pointing session, plus just went and said stuff that didn't even come out of my mouth (text.) If that is how you are going to be then don't bother quoting me, because I just very bluntly told the facts. Nor did I quote any specific age limits. FYI my guildies and I are part of the customer base too.

I have worked in customer service before, do you know how much crap and stress people go through when handling unhappy customers (dealing with emails and phone calls) and they can only tell them so much on their end and relay messages to the next team in charge of projects or knows more about the problem then the current person behind the desk? Only again, then, do they have to wait on their end for word to get back to them when the other team has found out the issue. I, myself, as a customer, have had to go through person after person in a support center for some of kind inquiry until I get someone that knows what the flip is going on.

Edit: Also, to note, a few posts above, that link for that error code (note that just searching any error code online will bring you to the proper troubleshooting page) from the official site that I posted does list a number of things to try before trying to contact support. If you know some better way then support, then by all means, go for it.

[TheTool]

Maybe play it in DX9 or get a smarter toaster,