SMS Authentication Problems

[☠ ĐistorteĐ ☠]

Does anyone know how to get in contact with support as I have lost my number of my old phone and logging in to try to contact support is also asking me for the SMS code. I have also tried texting the person who may have my old number to no avail. I feel like I am locked out of the account permanently for this.

[MMOGamer71]

https://help.guildwars2.com/hc/en-us

[JellyRaven]

I found this information. You can contact [e-mail].

If you've run through all the troubleshooting steps above and still can't log in, please take a moment to send an email to [e-mail] for further assistance. Be sure to include the following details so we can help you as quickly and efficiently as possible:

Account Name (your email address)
First and Last Name
The Date of Birth listed on your account
Your Guild Wars 2 Serial Code
Display Name (including the 4-digit number after the name, such as “Gamer.1234”)
A detailed description of your issue, including any error messages that you receive.
If you have made purchases through our website or the in-game Gem Store, please provide the last four digits (only the last four) of the credit or debit card that you used to make those purchases. If you made purchases using PayPal®, please include the Order ID associated with your most recent purchase.

[☠ ĐistorteĐ ☠]

Originally posted by JellyRaven:

I found this information. You can contact [e-mail].

If you've run through all the troubleshooting steps above and still can't log in, please take a moment to send an email to [e-mail] for further assistance. Be sure to include the following details so we can help you as quickly and efficiently as possible:

Account Name (your email address)
First and Last Name
The Date of Birth listed on your account
Your Guild Wars 2 Serial Code
Display Name (including the 4-digit number after the name, such as “Gamer.1234”)
A detailed description of your issue, including any error messages that you receive.
If you have made purchases through our website or the in-game Gem Store, please provide the last four digits (only the last four) of the credit or debit card that you used to make those purchases. If you made purchases using PayPal®, please include the Order ID associated with your most recent purchase.

Thanks for the help, I may have to do some digging but this may be the path I needed guidance to. And thanks again.

[TheTool]

They always remove 2FA if you ask them. They will also update your email if you ask them.