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Remnant II > Technical Issues > トピックの詳細
Hanerable 2023年8月25日 0時18分
dx 12 not supported error amd radeon rx 580 graphics card windows 10
My friend has just purchased remnant 2 on steam and has yet to be able to log in. we have tried every possible solution we have come across so far. His system has dx12 already on it. he has updated his drivers and any optional updates he could find on his system. we are running out of ideas
最近の変更はHanerableが行いました; 2023年8月25日 0時49分
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Arc 2023年8月25日 1時40分 
"DirectX 12" isn't just one thing (thanks to MS for not clearing that out to average users).

Which exact Windows 10 build your friend has ?
The game requires support for DX12 Agility SDK which is only supported on specific Windows 10 builds (v1909.XXX, v2004/v20H1.XXX or any newer than that).

You can see exact build number via running "WinVer" in Windows (either search via Start menu or Win+R > Run > WinVer).

Note that obsolete/deprecated builds no longer receive major update, so for example v1809 isn't ever going to be able to be updated anymore and is not supported by this game (or its engine).

Which specific version of the GPU driver he has installed ?
最近の変更はArcが行いました; 2023年8月25日 1時54分
#1
Hanerable 2023年8月25日 12時58分 
his win10 build is 22h2 im not sure about the specific version of the driver but he has fully updated it then reverted back to the previous version and neither way has worked
#2
Hanerable 2023年8月25日 13時01分 
we have also tried the solution based around the file "C:\Windows\system32\D3D12Core.dll"
and his system already had the file so that was a bust as well
#3
Arc 2023年8月25日 21時54分 
Win10 22H2 is fully suported so that's OK there.

If his graphics card is in fact RX580, is he using legacy driver (Catalyst or Crimson) or the new Adrenaline? (the one with modern UI)

Also, is his Steam executable running under compatibility with older Windows ?
Right click on Steam.exe, properties, compatibility, and set none.
最近の変更はArcが行いました; 2023年8月26日 2時59分
#4
Arc 2023年9月13日 4時33分 
Hello,

Did your friend get it working on RX580 ?

As far as i can find it does not seem to be fully supported by Nanite, but i have not been able to find why exactly (Nanite requires 64bit integer atomic operators to be present in hardware, which is an optional component of Shader Model 6.6).

The information on supported features for graphics cards isn't really common besides SM# and feature level (where most stuff is optional anyway).
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Remnant II > Technical Issues > トピックの詳細
投稿日: 2023年8月25日 0時18分
投稿数: 5

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