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You do what Pointy Face wants... then after killing Sha'Bossman as instructed, you go back and talk to him. Once that is done, wait 24hrs... OR, change the time on your computer 1 day and go to the new zone on N'erud. Bing bongo Void Relic.
Rumor has it that the store "Cass" reset every 30 min.
Also, it is not possible to get it at all in the N'Erud variant with Tal Ratha.
Regarding Cass: If you leave ward 13 and set your clock forward in 30 minute increments, revisiting Ward 13 each time, she will have new stock. This does not fix any issues you may have regarding vendor stocks but is a reliable way to refresh. Boring & time consuming, though.