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OS ?
RAM 16.0 GB (available: 15.8 GB)
System type 64-bit operating system, processor ×64
Windows 10
GeForce Driver version 536.67
DirectX version 12
Which Windows 10 build ? (You can search in Start menu for "WinVer")
Also, since it is a laptop with 2 GPUs, ensure that both in Nvidia Control panel and in Windows Power Plan, "Performance" mode is selected, so the game will launch on correct GPU.
Version 1809 (OS build 17763.4645)
How exactly to check it?
That OS version is no longer supported by MS and, assuming this game is using AgilitySDK, isn't supported by the game either.
And, because it isn't supported by MS, you will no longer receive any major update so you cannot update to latest 22H2, meaning in order to get up to speed, you have to reinstall the entire OS.
Latest windows 10 update is 21H2 or something. He just didn't updated it.
He can update his windows lol that will fix it. He doesn't need to format to update it xD.
They were not issuing neither major nor security updates to deprecated Windows 10 versions.
Meaning the only way to update would be full reinstall.