Multiplayer Loading save issue

[Wolfpack]

Hey,

I have bought Anno 1404 - HE even though I already own 1404 and Venice, as friends of mine have HE and we wanted to play.
The problem is, however, that it won't load any saves we have gotten. Not even the quicksaves..
Whenever either one of us tries to start a multiplayer lobby, the game freezes when I enter the loading screen and won't load the game. Loading screen says 'Game has already started' with loading icon on it. Yet nothing happens for long time, either it freezes or something else happens?

Any help with this?

[Ubi_TheBerry]

Originally posted by Wolfpack:

Hey,

I have bought Anno 1404 - HE even though I already own 1404 and Venice, as friends of mine have HE and we wanted to play.
The problem is, however, that it won't load any saves we have gotten. Not even the quicksaves..
Whenever either one of us tries to start a multiplayer lobby, the game freezes when I enter the loading screen and won't load the game. Loading screen says 'Game has already started' with loading icon on it. Yet nothing happens for long time, either it freezes or something else happens?

Any help with this?

Hey Wolfpack,

Thanks for reaching out, sorry to hear you're having issues loading back into saves!

Does this happen each time you start and then later try and load a new save from a new game too?

Have you attempted any troubleshooting steps such as verifying the game's files[ubi.li] or running the game as an admin[ubi.li]?

- Ubisoft Support

[Wolfpack]

Originally posted by Ubi_TheBerry:

Originally posted by Wolfpack:

Hey,

I have bought Anno 1404 - HE even though I already own 1404 and Venice, as friends of mine have HE and we wanted to play.
The problem is, however, that it won't load any saves we have gotten. Not even the quicksaves..
Whenever either one of us tries to start a multiplayer lobby, the game freezes when I enter the loading screen and won't load the game. Loading screen says 'Game has already started' with loading icon on it. Yet nothing happens for long time, either it freezes or something else happens?

Any help with this?

Hey Wolfpack,

Thanks for reaching out, sorry to hear you're having issues loading back into saves!

Does this happen each time you start and then later try and load a new save from a new game too?

Have you attempted any troubleshooting steps such as verifying the game's files[ubi.li] or running the game as an admin[ubi.li]?

- Ubisoft Support

Hey,

This happens everytime when we try to resume multiplayer save even if its minute old. And we have verified and run as administrator too.

[Ubi_TheBerry]

Originally posted by Wolfpack:

Originally posted by Ubi_TheBerry:

Hey Wolfpack,

Thanks for reaching out, sorry to hear you're having issues loading back into saves!

Does this happen each time you start and then later try and load a new save from a new game too?

Have you attempted any troubleshooting steps such as verifying the game's files[ubi.li] or running the game as an admin[ubi.li]?

- Ubisoft Support

Hey,

This happens everytime when we try to resume multiplayer save even if its minute old. And we have verified and run as administrator too.

Thanks for getting back Wolfpack.

Do you both receive the 'Game has already started' error message too?

Does attempting connectivity troubleshooting steps[www.ubisoft.com] help at all? Just to rule out any connection issues when loading into the game.

- Ubisoft Support

[Wolfpack]

Yes that is the error i get and my friends get each time.

[Ubi_TheBerry]

Originally posted by Wolfpack:

Yes that is the error i get and my friends get each time.

Thanks for that Wolfpack.

Could you please give the connectivity steps linked above a try too?

Let us know how you get on!

- Ubisoft Support

[Holdor]

Me and a friend are having the same problem. None of the previous steps are working

[Ubi-Pegasus]

Hey Holdor

Sorry to hear you're experiencing multiplayer issues at the moment, I can understand how that might be frustrating. Thank you as well for already having tried out the steps provided.

Please give the steps from this [www.ubisoft.com] article a go if you haven't already.

Although the second article is Anno 1800 related, due to the error messages being the same, it would be worth giving the suggestions a try just in case they are helpful.

If the issue continues, please be sure to provide us any error messages you are receiving.
Thanks!

- Ubisoft Support