anno history edition wont load

[Dio]

the game doesn't even load, i used to play the anno 1404 venice and it worked fine, i dont understand why the history edition dont work

[A fan]

What stage is it failing at? Are you getting the Ubi launcher? Have you linked your steam account, to Ubisoft connect?

[Dio]

Originally posted by A fan:

What stage is it failing at? Are you getting the Ubi launcher? Have you linked your steam account, to Ubisoft connect?

yes I have the ubi launcher and yes i did link my steam account to ubi connect, but everytime I launch the games it loads the game (black screen with cursor) for 3 seconds and then it appears a message from ubi saying "your game just crashed"

[JayRow]

yes the same... what is the problem ?

[Snym]

Hy guys, I got the exactly same issue. There is a fix found by "anon":
https://anno1404.fandom.com/wiki/Forum:Anno_1404_Crashing!!!

In summary:

Step 1:
You need to go to C://Computer/users/(yourusername)/Appdata/roaming/ubisoft/Anno1404/config

Step 2:
Edit the Engine.ini file with note pad, find the line

<directXversion>0</directXversion>

and change the 0 to a 9; ubisoft were so foolish to set the default value of the direct x version to 0, this creates memory allocation problems even if you have enough memory for direct x 0 doesn't utilize available memory and isn't a directx driver at all.

so it the line should read

<directXversion>9</directXversion>

Step 3:
Save the file and reload anno1404


Kind regards

[send_dis_pear]

A family member of mine had this exact issue. The fix from the Fandom website works perfectly!

[Helgart]

So this is a well known issue from the original DoD and not fixed yet in 'history edition'

[FoolishPeasant]

I cant find the files that are listed on the internet. I don't know if I'm looking in the wrong place of if they just aren't on the laptop I'm playing on in general

[Helgart]

Originally posted by FoolishPeasant:

I cant find the files that are listed on the internet. I don't know if I'm looking in the wrong place of if they just aren't on the laptop I'm playing on in general

Probably because of this:
AppData is in the C:\Users\%UserProfile% folder and hidden by default. You have to enable 'show hidden files, folders and disks' on folder settings. To do so: open any folder, click on the 'file' on the top left menu, goto 'search and folder parameters', choose 'view', scroll down a small window and switch to 'show hidden...' and apply this settings to all folders. Hope i was correct

[Stollenmann]

Awesome, this workaround fix it.........what a ♥♥♥♥ of ubisoft

[Redleg]

Originally posted by Snym:

Hy guys, I got the exactly same issue. There is a fix found by "anon":
https://anno1404.fandom.com/wiki/Forum:Anno_1404_Crashing!!!

In summary:

Step 1:
You need to go to C://Computer/users/(yourusername)/Appdata/roaming/ubisoft/Anno1404/config

Step 2:
Edit the Engine.ini file with note pad, find the line

<directXversion>0</directXversion>

and change the 0 to a 9; ubisoft were so foolish to set the default value of the direct x version to 0, this creates memory allocation problems even if you have enough memory for direct x 0 doesn't utilize available memory and isn't a directx driver at all.

so it the line should read

<directXversion>9</directXversion>

Step 3:
Save the file and reload anno1404


Kind regards

Thank you Snym. It worked for me also!

[bodyka]

Not work this method. I need other solution.

[MacMarkov]

Just bought the game. I am a little bit drunken. Loading the game. It something messed up with my computer set.

[Ubi_TheBerry]

Hey there guys,

Sorry for the delay in getting back to you all!

Thank you for sharing what resolutions you've found and have worked for you!

bodyka & MacMarkov, I'm sorry to see you're still having issues

If the above suggested steps don't work for you, could you please give the further steps[support.ubisoft.com] in our guide a try which are designed to help resolve crashes

As well as verifying the game's files[ubi.li]

Please let us know how you get on!

Thank you!

- Ubisoft Support

[da.templas]

I bought the game and it does not work, the game starts up and just a black screen, all the drivers and updates are there.
I tried what people wrote above, but it doesn't help either.

[Ubi-Orion]

Originally posted by da.templas:

I bought the game and it does not work, the game starts up and just a black screen, all the drivers and updates are there.
I tried what people wrote above, but it doesn't help either.

Hey there.

I'm sorry to hear about this. If all of the suggested troubleshooting steps above haven't helped then we would encourage you to submit your system files to us so we can offer further assistance.

You can reach us either through the support website[support.ubi.com] by opening a live chat session or alternatively through our social media accounts on Facebook[en-gb.facebook.com] and Twitter and they will be able to create a support case for you.

After you've opened the case if I can also ask you to attach two system reports to the case that will assist us in identifying any potential cause. The reports we need from you are:

MSInfo[support.ubisoft.com]
DxDiag[support.ubisoft.com]

Thanks.

- Ubisoft Support