Originally posted by Thanatos:

Hope it will be resolved soon and we all get our games back.

That's the LEAST you should expect from this company!

Not only are you selling games that aren't playable for many players for MONTHs after release, now you steal away our games we paid for.. I really like your games (if they work or finally get patched), but I never experienced a publisher that comes this close to being a scammer like you. Please give me the key back I paid for! Can't wait to see it back in my library.

Originally posted by Aliencat:

Not only are you selling games that aren't playable for many players for MONTHs after release, now you steal away our games we paid for.. I really like your games (if they work or finally get patched), but I never experienced a publisher that comes this close to being a scammer like you. Please give me the key back I paid for! Can't wait to see it back in my library.

*radio static*

INSERT [It's been 84 years...] Titanic Meme Here.

Any update?

Originally posted by Konigin:

Any update?

We didn't hear anything for MONTHS about the Dark Souls servers so the answer is no... and the recommendation is you simply give up on this. I doubt they'll do anything.

Well if they don't sort it, this will be the last time I buy one of their games. CDKeys also being radio silent on this one.

Way to sort it out.. posting a "solution" on reddit only? What kind of developer does that? The solution they give is ask the site you bought the key to give you a new one. Yes great advise but thats totally not what people expect and not everyone checks on reddit? Not even twitter has any info on this. Just some employee/community manager said something under a post on reddit to get a new key from instantgaming, cd keys, mmoga etc whereever you got it ...
People are mad but the majority doesnt even know this happens and doesnt bother to be pissed.
Way to spoil the fun these games provide but this publisher clearly doesnt care...

I'd like my code back please.

The easiest and most sensible solution at this point is to give House of Ashes away for free to everyone as a promotional push for the next game. That way, you don't have to work out who you STOLE the game from and you get free advertising.

The games been out long enough that it'll hardly affect profits.

Had the following response from Supermassive:

"Hi, thank you for reaching out to us. We're working together with BANDAI NAMCO to address this issue at the moment, and we'll share an update via the Dark Pictures Twitter account as well as on the official Steam bulletin page when we have one.

We sincerely apologise for the inconvenience of this in the meantime."

Originally posted by Herjuk:

Had the following response from Supermassive:

"Hi, thank you for reaching out to us. We're working together with BANDAI NAMCO to address this issue at the moment, and we'll share an update via the Dark Pictures Twitter account as well as on the official Steam bulletin page when we have one.

We sincerely apologise for the inconvenience of this in the meantime."

I mean... it's only October where everyone plays and streams horror games.... what's the rush?!

Originally posted by GrundleGrump:

The easiest and most sensible solution at this point is to give House of Ashes away for free to everyone as a promotional push for the next game.

Nah, the easiest solution for them is to make you pay again

From now on until the game is returned to us, I plan to pirate their next titles. I'm not going to buy any more of their games, so that they can take it away from us later... I recommend that you all do the same.
It is in these situations when we consumers realize that we do not own anything, that our paid games can be taken away at any time for no apparent reason and they go totally unpunished.
It's time we say enough is enough and boycott them.

hope I'll get it back soon

Hope it wont take long, was just halfway in the story or something