Official Monster Hunter Stories 2: Wings of Ruin Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

We hope you’re all enjoying or will be enjoying Monster Hunter Stories 2: Wings of Ruin! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:

Troubleshooting Guide

1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.

2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

game.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Monster Hunter Stories 2

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Microsoft Security Essentials[answers.microsoft.com]
   
3. Malwarebytes[www.malwarebytes.com]
   
4. Avast Antivirus[www.avast.com]
   
5. AVG Antivirus[support.avg.com]
   
6. Kaspersky Anti-Virus[support.kaspersky.com]
   
7. Webroot SecureAnywhere[www5.nohold.net]
   
8. McAfee Antivirus (Steam Support guide)
   
9. Bitdefender*[www.bitdefender.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.

4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.

5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[downloadcenter.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Catalyst Control Center
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Catalyst Control Center and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.

7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions

Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.

8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer and launch Steam
   
2. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
3. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
4. Steam will verify the game's files - this process may take several minutes.
   
5. Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.

If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1) CPU name & model
2) Name / model of the desktop or laptop (if available)
3) Graphics card / chip model and the amount of VRAM
4) Video driver version number
5) System memory size
6) OS version (Windows 7, 8, 10, 64-bit/32-bit, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
7) Anti-virus software name and version
8) Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
9) HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
10) Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R." (Either method works in Windows 7, 8, 8.1, and 10.)
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings

Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.

C) Give as many details about your issue as possible

Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?
  
• Please also attach any screenshots or video of your issue, preferably via a Dropbox[www.dropbox.com], Google Drive[www.google.com], or OneDrive[www.onedrive.live.com] link.

D) Detailed reproduction steps, if consistently reproducible

The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.

Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Monster Hunter Stories 2: Wings of Ruin; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[QB_TamakoMaki]

The game crash within less than 10 min, I check the review and I am not the only one with this problem. Any idea why and how to solve this?

[肘术师]

The game crashed five times in two hours. How long can it be fixed.

[Speed and Angels]

How to enable keyboard-only mode?
I have flight simulator controllers(not gamepad) connected to my PC, the game sees those controllers as gamepads so I can't play game correctly unless I disconnect them to use keyboard. So I need a game option to enable keyboard-only mode or I have to disconnect my flight simulator controllers every time when I play this game.

[luak]

I have trouble about the game slightly lag and the cinematic is kinda slow than the voice. if you guys can help pls help

[ForestDeity]

I'm also experiencing a lot of lag with the cutscenes- the audio is always a lot faster than the visual and it takes several minutes for the visual cutscene to finish and by then the audio has already finished into silence.

[힘쎄고강한]

can't name the character and monster in korean.
name in korean = just printing ?????? only

[Cloud Ima]

Having issues with cutscene audio as well. Will play fine for about 20-30 seconds, then the animation stops but audio continues, then animation resumes from where it froze, resulting in an annoying desync of animation/audio.

[Syuriel]

when i try to start game, black screen appeared that named MH2 right after that screen(less than 2second) it crashes and turn off instantly.

AMD 5900X(12core)
Samsung ddr4 32GBx2(64GB)
Radeon 6900XT(16GB)
samsung evo 970 2TB

Windows 10 pro 64bit 21H1 19043.985 windows feature experience pack 120.2212.2020.0

monitor/settings
samsung odyssey G7
2560x1440 240hz HDR On

latest graphic card driver (21.6.2)

all directx installed. mediapack already installed. legacy-directplay on.

monster hunter world working perfectly on current system too.

[Syuriel]

also config.ini file was not created automatically. game file integrity check doesn't find them out. after i manually created it seems changes applying well. but still no luck with some setting changes, compatibility option etc

i know there is some problemetic possibilities on opengl component on some games with my graphic card. which fixed by emulating.

originally installed media feature pack via installing windows 10. installed only lavfilter. tried k-lite codec pack but doesn't work too.

[draconicknight]

1) Amd ryzen 5 3550H with Radeon Vega Mobile fx
2) Nitro AN515-43
3) Radeon RX 560X and VRAM 4 GB
4) RAdeon software version 21.6.2
5) 12 GB
6) win 10 home
7) windows defender updated

10) America

[JOYPAD]
ProductName=vJoy Device
A=1
B=2
X=0
Y=3
LEFT=POV
RIGHT=POV
UP=POV
DOWN=POV
START=9
BACK=8
LT=6
LB=4
RT=7
RB=5
LSTICK_PUSH=10
LSTICK_VERT=Y
LSTICK_HORZ=X
RSTICK_PUSH=11
RSTICK_VERT=RZ
RSTICK_HORZ=Z
[GAME]
MouseBaseSpeed=2.000000
LastStateCheckFlagType=9
[GRAPHICS]
HDR=DEFAULT
AntiAlias=NONE
AltAntiAlias=NONE
DeferredLightingLight=APPROXIMATE_SPECULAR
DeferredLightingHDR=INTEGER_LOG
SLI=OFF
Stereo=OFF
TextureDetail=HIGHEST
TextureMipLimite=2
SMAA Quality=HIGH
EffectVolume=HIGH
[DISPLAY]
Monitor=LGD+0
Resolution=1280x720
Aspect=16:9
RefreshRate=60
ScreenMode=WINDOW
BorderlessWindowType=KEEPEASPECT
VSYNC=OFF
[CPU]
JobThread=7
RenderingThread=ON
[Window]
MainX=64
MainY=29


The issue I have is that opening the game it starts black, then resizes and keeps black indefinitely. I tried the recommended solutions and nothing worked

[EliteHunterG]

Name was not set properly, played the game for several hours before noticing my character's name is Leo and not what I set it to.

[TheGixe]

infinite loading time, I can't leave my house.
I can't play anymore

[Dragon Protector]

When using bluetooth headphones Bose qc35. Works perfect but when turning them off and game still up it freezes causes me to loose hours of gameplay.

[POSEIDON]

Originally posted by Gg:

I have trouble about the game slightly lag and the cinematic is kinda slow than the voice. if you guys can help pls help

for the stuttering issues, enabling steam input in the controller setting of steam helped me

[Milkygf]

Game crashes on launch, its a black screen for a few seconds and then closes. Mine also didnt create an config.ini so had a friend send me his from the demo

Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz

Gtx 1660 TI 5990mb Vram
Drivers up to date
Windows 10 65 bit
Have windows media player, played RE8 so have the decoder
Windows defender but game is excluded
U.S region