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The community recommends downloading third-party software as a workaround, but personally I would avoid doing that at all costs. The third-party software could contain harmful content, so if you do download it you’re doing so at your own risk.
Personally, I recommend you request a refund. Nobody should be having issues using their product out of the box and be forced to find solutions themselves.
Oh dear - thank you for letting me know.
Crazy that such an issue hasn't been resolved in all these years and yet the game is still being sold.
TY!
I just googled the problem and found this.
You’re welcome.
I recommend leaving a negative review so other players are aware of this before purchasing. Reporting the game to Steam might also help.
I shall try this today after work and report back.
Thank you all for the continued input.