The problem with connecting to the servers

[Bruce Wayne]

For two days now, I have been facing a problem with connecting to the servers. When I log into the game, I wait a long time for the list of servers to appear, after which each of them shows a ping of 999 ms. After I log into my account, I can't connect to a quick match, as there is an endless search for the game.

[Bacon]

Hey there,

Sorry for the bad experience.

According to some players’ feedback, the issue may be related to router settings.
Please start the game with administrator privileges or modify your DNS settings to attempt to resolve the problem.

In case of persisting issues, we will need the game logs that have recorded the problem to analyze the issue further.

Please follow the steps below to get the log:
1. Quit game.
2. Right click "Party Animals", then click "Properties". Type "-log" in the "Launch Options", and close the Properties window.
3. Restart the game. Then in Steam Library, right click "Party Animals ", then "Manage", then "browse local files". In the pop-up windows, you will see log files named "2023-09-xx_xxxxxxxxx-Laptop Name". Each game session will generate one log.
4. Try to reproduce the issue and remember the time when you encounter it. Then quit the game, and ZIP all the log files.

Then, please go to our website https://support.partyanimals.com/login, and create a ticket with a topic describing the issue, the exact time and date you encounter it, your time zone, and your in-game ID.

We will get back to you as soon as we find out what's going wrong.

Thank you for supporting Party Animals!

Best,
Party Animals Support Team

Originally posted by Bruce Wayne:

For two days now, I have been facing a problem with connecting to the servers. When I log into the game, I wait a long time for the list of servers to appear, after which each of them shows a ping of 999 ms. After I log into my account, I can't connect to a quick match, as there is an endless search for the game.