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Sorry for the bad experience.
Regarding the issue with the Friend Pass version, Friend Pass allows you and a friend to enjoy “Party Animals” together, with only one of you needing to own the game.
Players with the Friend Pass must receive an invite from a player with the full version to participate in Quick Matches and Custom Games.
Players with the full version of the game can invite one Friend Pass player at a time to their team or lobby. However, if one friend ceases to play, they are free to invite another friend to join.
Please refer to our FAQ for more detailed information: https://support.partyanimals.com/article?id=330
And regarding the refund issue, only the game platforms can process refunds of the game. If you’re considering a refund of the game, please refer to the following pages for platform refund guidelines:
Steam: Steam Refunds (https://store.steampowered.com/steam_refunds/)
Xbox: Request a refund for digital games (https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders)
Thanks for your understanding and support!
Best,
Party Animals Support Team