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For the quest: it needs the tools to be made of specific materials - browse over the item in the quest to see them (and they will also be marked in the crafting window)
Maybe you are playing at a quiet time - but I always see others on when I play - try asking in general chat. But there should be nothing in the early part of the game needing co-op play until you reach the first daily boss fight.
I actually figured it out, this morning. I had to open dialogue with the guy at the multiforge, and then buy the prints for the blacksmith tools. Then go build them in the mist mansion.
Sadly, asking in chat just gets the same dumb "Make sure they're the right materials" answer. Saying you are unable to build them never got a reply. At least I was able to try different things over and over until I got it figured out. Now I completed this quest, and I can continue onto the next painfully ill-scripted quest.