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I sometimes look up the members of my old guild, and only about 50% of the time will any of them actually appear in the results list. Recently active or not doesn't seem to make a difference; one has been offline for over 300 days and another one is active every few hours yet they disappear and reappear from the search results just as randomly as any other player.
Strange problems to have in this era, but if the product still remains appealing then it's their call where, when, and what to spend their resources on.