Completely Shutting PC Off

[SavvyBears]

I haven't read too much about this issue, and I have tried looking for info from the dev about it. I can't find too much, just a few other threads. Can anyone please help? I can't understand why this game completely shuts my PC off. I can play BG3 for hours with no issue, but this game just shuts everything down. It's kind of unnerving. I heard some people saying to turn Pixel Perfect off, but I tried that and it still shut down. Does anyone have any info? Can we expect a patch or update? Much appreciated in advance!!

[Dr Pentangle]

Same thing here, I'm playing the GamePass version... Absolutely loving the game, but it keeps just randomly shutting down my PC. Please help....

[Koby]

Games don't have the ability to shut off a PC. If your PC is shutting off it's something else (usually an issue of overheating).

[MancSoulja]

Originally posted by Koby:

Games don't have the ability to shut off a PC. If your PC is shutting off it's something else (usually an issue of overheating).

No one is overheating playing this game, My temps are basically the same as idle playing at 4K.

[Koby]

Originally posted by MancSoulja:

Originally posted by Koby:

Games don't have the ability to shut off a PC. If your PC is shutting off it's something else (usually an issue of overheating).

No one is overheating playing this game, My temps are basically the same as idle playing at 4K.

Doesn't matter in the slightest what your temps are. Your PC isn't theirs and thermal paste dries over time. It's a valid theory.

[jim]

I've encountered this issue, PC shuts off suddenly. Have been asking around, and I think the only common factor I've read so far is an RTX graphics card.

I've been playing some games with significantly higher demands on the system like Baldur's Gate 3 and never had an automatic shutdown. I load up Sea of Stars, and after 30-60mins every time, Windows spontaneously powers down.

If anyone else is having this issue and is NOT using an RTX graphics card, please let me know. I'm trying what I can to find common factors.

[Dreaming Prince]

Originally posted by Koby:

Originally posted by MancSoulja:

No one is overheating playing this game, My temps are basically the same as idle playing at 4K.

Doesn't matter in the slightest what your temps are. Your PC isn't theirs and thermal paste dries over time. It's a valid theory.

if he can play bg3 for hours, i doubt its his thermal paste thats the problem lol

mabye some kind of issue with the game not working well on certain hardware like jim suspect

[Bagpipe]

check event viewer>applications for errors. It will usually give an exception code in this case i am guessing it will be 0xc...005 which will point to a hardware issue. could be as simple as incompatible gpu drivers, a peripheral hardware item (controllers etc) interfering somehow.

Below the exception code it will state a faulting module path which will indicate which hardware item is causing the issue.
Welcome to hell XD

EDIT: in event viewer>system is also worth checking especially if it is a complete bsod because then windows wont log an application crash.

[jerfy]

I have had the same issue of my PC shutting down

[jim]

Originally posted by Bagpipe:

check event viewer>applications for errors. It will usually give an exception code in this case i am guessing it will be 0xc...005 which will point to a hardware issue. could be as simple as incompatible gpu drivers, a peripheral hardware item (controllers etc) interfering somehow.

Below the exception code it will state a faulting module path which will indicate which hardware item is causing the issue.
Welcome to hell XD

EDIT: in event viewer>system is also worth checking especially if it is a complete bsod because then windows wont log an application crash.

Really appreciate the advice!

It's not a BSOD type event here fwiw, my screen goes black with white text saying "Windows is shutting down...", it's like a force shutdown from pressing the PC power button.

I checked the event viewer > applications, and for one of the events last night I see an error for .NET runtime, then 15 seconds later there is a slew of information level events saying 'Service has been successfully shut down.' which was as windows started to shut down.

Should I start delving into the details of the .NET Runtime error event (ID 1026)?

[Balthazar]

Same thing on my Gamepass version.
The computer stops with the message "Windows is shutting down...".
The problem can occur after 10min and sometimes after more than an hour.
In the event viewer, I get a kernel 41 error: The system has rebooted without shutting down first. This error can occur if the system stops responding, crashes or unexpectedly loses power.
I'm playing several games at the moment that are considerably more demanding without any problems (Baldur's gate 3, forza 5, battlefield 2042, CIV 6, Rocket League...) and I've never had this kind of problem, even after several hours of play.

My configuration :
Ryzen 3700X
RTX 3080
32 GB RAM

[BlyZeraz]

It's not shutting down my PC but somehow the game keeps shutting off my headphones and nearly bricked them one of the times it happened. Don't suppose anyone here has ideas on how to fix this? I am so reluctant to play further at the risk of lasting damage happening from whatever cursed code issue there is.

[SavvyBears]

Thanks Jim and others who are trying to assess the issue. We can confirm that the graphics card over here is also an RTX. Drivers are all up to date, so that's certainly not the issue. We also get the same "windows is shutting down" message, like you were holding the button down.

[jim]

My hunt continues...

On reddit, someone (SoS thread) said they went into their game files and deleted a specific dll, which allowed them to get many hours of gametime in. Someone else in the thread tested it, and played for a few hours before leaving the game paused while they made lunch, and came back to shut down PC.
~\SeaOfStars_Data\Plugins\x86_64\lib_burst_generated.dll

I've been checking around online for further incidents, even for other games. I've found some other people trying 'Wo Long Fallen Dynasty' game, and one person discovered a sudden GPU temperature spike which triggered a shutdown event. They had a radeon card, however.
I've set up temperature logging on my GPU to investigate if anything peculiar happens prior to a shutdown myself, but will need to wait a few hours before I will be able to test the game.

Another person reported an error with "NVIDIA FrameView SDK", and for them disabling this fixed their issue.

[SavvyBears]

Gotta love how the fix is different for everyone! I'll look into some of these. In the meantime, Good luck! :D

[Man of God]

Originally posted by SavvyBears:

I haven't read too much about this issue, and I have tried looking for info from the dev about it. I can't find too much, just a few other threads. Can anyone please help? I can't understand why this game completely shuts my PC off. I can play BG3 for hours with no issue, but this game just shuts everything down. It's kind of unnerving. I heard some people saying to turn Pixel Perfect off, but I tried that and it still shut down. Does anyone have any info? Can we expect a patch or update? Much appreciated in advance!!

Yeah the exact same thing happened to me as well. I almost couldn't believe it. Wtf is happening? I just started the game and it rebooted my PC. I have a brand new €5000 PC which literally can play The Witcher 3 at 4K 144fps with max ray tracing and still stay at 60C so it's not my thermal paste.

Something in the code is forcing a shutdown of my (and many other people's) machines.