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Thanks for reaching out, and we're sorry about this issue with the multiplayer part of the game. So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?
Troubleshooting Network Connectivity: https://team17.helpshift.com/hc/faq/97-troubleshooting-network-connectivity/
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
Thanks in advance for any further information you can provide - get back to us when you can.
Regards,
Team17 Support