Messed up screen resolution

[Vox]

For some reason when I play All You Can Eat the resolution of it does not fit my screen. Also, when I use my mouse it messes with the overall window, like this.

https://cdn.discordapp.com/attachments/952770086681317446/1176375923336036392/image.png?ex=656ea474&is=655c2f74&hm=f402ddc2606946ec465704b02b360649dc69844c4e9c64f1c2b2d9885ba479f2&

Anyone have any idea what this issue is or how to fix it ? I didn't have this problem on my old computer.

[Team17_Assist]

Hey fitchcore,

We're sorry to hear you're having this issue.

Can you please confirm for us if you're playing on a Windows or MAC computer?

Get back to us when you can.

Regards,
Team17 Support

[Vox]

I'm having this issue on Windows, particularly Windows 11.

[Team17_Service]

Hey fitchcore,

Thanks for getting back to us.

Could you please pop us over your DxDiag information - you can do this by following the steps below:

1. Hold down the Windows Key and press R. 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK
   
4. Click Save All Information
   
5. Set the Save as type to Text File (*.txt)
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we've received this information, we can take a closer look.

Get back to us when you can.

Regards,
Team17 Support

[Vox]

Here is the info you asked for ! thanks.

https://pastebin.com/q03fvShx

[Team17_Service]

Hey Fitchcore,

Thanks for getting back to us.

Can you please try uninstalling the Voicemod Virtual Audio Device you have installed? Occasionally this software has been known to cause problems with certain titles. To do this:

1. Open the start menu from Windows
   
2. Go to Settings
   
3. Select Apps
   
4. And search Voicemod
   
5. Then select Voicemod and click on Uninstall
   
6. After that, you'll have to accept that Voicemod can make changes to your computer to finish the process
   
7. Finally, you'll be asked if you want to remove all settings - please select Yes

Then please retest the game and see if the issue persists.

We can also see that you have Armoury Crate installed on your system - this has also been known to conflict with certain titles - we would recommend uninstalling this also. You can find steps on how to do this on the official ASUS website over here[rog.asus.com].

After performing these steps, please do let us know how you get on and if the issue persists, we can investigate further.

Regards,
Team17 Support

[Vox]

I uninstalled both of them. The resolution issue seems to be resolved but now it won't let me click things now, like I can't click settings, controls, or 'save', etc.

[Team17_Assist]

Hi fitchcore,

Thanks for your reply.

Can you please right-click the game in your Steam library - go to properties - general tab - in the launch options box can you type the following:

-screen-width 1920 -screen-height 1080

The above is for standard 1080p resolution, if you're monitor has a different resolution please just change the numbers to the resolution you require.

Then launch the game and check if you're able to click correctly now.

Get back to us when you can.

Regards,
Team17 Support

[Vox]

I tried this, it still doesn't work unfortunately. thanks.

[Team17_Service]

Hey fitchcore,

Thanks for getting back to us.

Can you please confirm if you have any extra peripherals plugged in when this occurs other than your keyboard and mouse - this could be a controller, a joystick, a racing wheel or pedal etc. If so can you please make sure to unplug these and retest to see if the issue persists?

Can you please also follow the steps in the link to perform a clean boot?[team17.helpshift.com]
A clean boot is being used to start your Windows device using a minimal set of drivers and startup programs.

Once this is done please launch the game to see if the issue still continues.

To re-enable your start-up programs:

1. Follow the steps above again but enable all of your programs and services.
   
2. Then click Apply and restart your computer.

Get back to us when you can and let us know how you get on.

Regards,
Team17 Support