Error E015-7 IN 2022

[Lord.Quenouille]

It is impossible to play the game at 4, we have each time the error E015-7 at the end of the tutorial

it's a shame to still have this error, however known for a long time

In different subjects you propose (the developers) to follow the following steps:

Troubleshooting Network Connectivity
Clear download cache
Flush your DNS Cache[www.whatsmydns.net]

it's totally useless !!!!!!!!!!!!!!!

your game is not working and you are not doing anything to change that

Some alpha game works better than yours

Do you finally plan to release a fix?

[Team17_Assist]

Hi Lord.Quenouille,

Sorry to hear you're having this issue.

Please try verifying your game files:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Can you please also attempt the tutorial in singleplayer and then see whether the rest of the levels work correctly when playing multiplayer?

If the issue persists, can you please ensure your NAT (Network Address Translation) is set to Open or Moderate? You will need to contact your ISP or router manufacturer for information on how to perform these steps.

If you are still experiencing connection issues after performing the steps in the links above and opening your NAT. Can you please tell us the following information?

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

Please also make sure to check that no anti-virus, firewall or windows defender programs are blocking the game at all and add exceptions where needed.

We look forward to hearing back from you.

Regards,
Team17 Support

[BullseyeP90]

This is not working. This game has been release for 2 years and I'm getting the E015-7 disconnection error when trying to play online with friends!!

[Team17_Assist]

Hey BullseyeP90,

We're sorry to hear you're having this issue.

Can you please tell us what region you are all playing in?
What is your internet up/down speeds and ping (for all players)
Are any of you using a VPN?
What are all of your NAT types set to? (You may need to do an online search or contact your ISP for this)

So we can ensure you have the best connection, please follow the steps in the links below, and reach out to your ISP to open your NAT.

Troubleshooting Network Connectivity
Clear download cache
Flush your DNS Cache[www.whatsmydns.net]

Can you please ensure your NAT (Network Address Translation) is set to Open or Moderate? You will need to contact your ISP or router manufacturer for information on how to perform these steps.

We look forward to hearing back from you.

Regards,
Team17 Support

[Softy2404]

i have the sam issue!
playing from germany, as soon we`re starting to play with 4 person i get kicked out

[Team17_Helper]

Hello Softy2404,

Thank you for getting in touch with us.

We are sorry to hear you have had a similar problem to what is being reported here.

Can you please just confirm if you have attempted the steps provided in this thread? If you have can you please provide the following information so we can pass it to the team to help them investigate this problem:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

We look forward to your reply.

Regards,
Team17 Support

[f1ber]

Same issue here. And on reddit LOADS of people have this problem. Stop pretending like this is somehow our fault.

Europe, 1gbit symmetrical, no vpn.

[Team17_Assist]

Hi f1ber,

We're sorry to hear you're having this issue as well.

The team is currently looking into the issue however this information is helpful for the team.

Is it the E015-7 error you're experiencing?
Can you please tell us what region you're in?
Does it occur on certain DLC's only or any online games you try to play?

Get back to us when you can.

Regards,
Team17 Support

[RainOnSaturn]

bruh team17 ur looking mighty sus dude

[WisCheez]

One gig symmetrical, no VPN, open NAT, enabled port forwarding on my router for two computers, and we still can't play together. Both with a Steam copy.

Please fix this. This is incredibly annoying. Just bought this to play with multiple people and we can't play it even after countless internet "fixes" and router changes, restarts of games and consoles/computers, etc.

This is tiring. I have better luck with almost any other multiplayer game. You guys know this is an issue - what are you doing to fix it?

[HAWK]

Me and my 2 friends all are having the same issue. I tried all of the recommended steps you posted in this thread Team17, and still cannot play a single level other than the tutorial together. Isn't this game like, 2 years old?

[HAWK]

We can all play the arcade games together but it is impossible to play a single level in the campaign together

[Team17_Assist]

Hi both,

Could you please confirm if you're experiencing the E015-7 error message or whether it's a different code/message?

Could you please also tell us what region you're all playing in?

HAWK -

Could you also please let us know whether anyone is using a VPN, what your NAT types are, and what your internet speeds are up/down?

Get back to us when you can.

Regards,
Team17 Support

[John Josep Jingleheimer Schmidt]

Originally posted by Team17_Assist:

Hi both,

Could you please confirm if you're experiencing the E015-7 error message or whether it's a different code/message?

Could you please also tell us what region you're all playing in?

HAWK -

Could you also please let us know whether anyone is using a VPN, what your NAT types are, and what your internet speeds are up/down?

Get back to us when you can.

Regards,
Team17 Support

this has been a recurrent issue since 2021, even on CONSOLE, and now on pc and there hasn't been any fix as of yet?

[Team17_Service]

Hey @Snake out,

We have responded to your original thread just now, please can we keep all communication to one thread at a time so we can do our best to assist you without overlapping issues or troubleshooting?

If you are having additional error codes to the one you have reported in your own thread, please do let us know over there :)

Thanks so much!

Regards,
Team17 Support

[Artemis]

Originally posted by Team17_Assist:

Hi both,

Could you please confirm if you're experiencing the E015-7 error message or whether it's a different code/message?

Could you please also tell us what region you're all playing in?

HAWK -

Could you also please let us know whether anyone is using a VPN, what your NAT types are, and what your internet speeds are up/down?

Get back to us when you can.

Regards,
Team17 Support

Today we bought 3 copies of this game. We bought the Nintendo switch online so we can play. But we keep getting this error E015-7. We try to play Steam and switch together.
!!!! NAT open, 1Gb connection, Europe !!!!