Issues after launch

[Niblet]

I've just started playing OC AYCE on PC, and as a diehard OC fan I can honestly say that it feels like the game still needs a few update patches.

-The game is very laggy which makes me toss a lot of ingredients instead of cut for example
-Sometimes I am dragged across the map
-Joining a public lobby with an online friend automatically removes the friend
-Sometimes in the new trimmings I spawn alone in single player, without my twin (me)
-It doesn't feel very HD, the quality is worse than OC2 it would seem
-I have to restart the game regularly because it crashes or has internet issues

Overall the game definetely doesn't play as comfortable and HD as OC 2 yet, which is to be expected on its PC launching day. I do hope they will bring out an update soon fixing these issues. If these things are fixed I'd be very happy with my purchase.

P.S. - Why does the VS/Arcade lobby "toss" me after like 1 min. It is really annoying to have to press retry the whole time. I would not still be in the matchmaker if I didn't want it to keep 'retrying'.

[Team17_Assist]

Hello,

Sorry to hear you're having this issue.

Do you receive any error messages/codes?
If so, can you please share a screenshot of the message(s)?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Please can you also send us your DxDiag information via the steps below:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
3. Copy the link to your post

Get back to us when you can.

Regards,
Team17 Support

[ProCrastin8]

Originally posted by Niblet:

-Joining a public lobby with an online friend automatically removes the friend

Me and a few friends on the Switch version are having this issue as well.

[Shplax]

Originally posted by ProCrastin8:

Originally posted by Niblet:

-Joining a public lobby with an online friend automatically removes the friend

Me and a few friends on the Switch version are having this issue as well.

Same issue, the game remove the local friend when i try to join to one public lobby

[Team17_Assist]

Hi ProCrastin8,

Sorry to hear you're having this issue.

Are you both on different consoles or the same one together?

~Shplax~ -

We have replied to your thread on this issue.

Regards,
Team17 Support

[ProCrastin8]

We're on different systems. I'm on PC, they're on Switch. We can play the campaign and private arcade together fine. But when we try to do public arcade, only the party host goes in. Everyone else in the party gets kicked.

[Team17_Assistance]

Greetings ProCrastin8,

Thanks for that - do you happen to know what exact error message is received when they/you get kicked?

Regards,

Team17 Support

[ProCrastin8]

There is no error message. The player just goes to the public lobby by themselves without the other members of their party as if they weren't one.

[Team17_Assistance]

Thanks for that ProCrastin8,

Did you test changing the host around? If so, does the host always makes it to the lobby, regardless if they are playing from a Switch or PC? How big is your party and how many are playing with a Switch and how many on a PC?

Basically, we are trying to determine what may be the root cause of this issue so that our developers can test it further.

Regards,

Team17 Support

[ProCrastin8]

We tried with two different hosts. One on Switch, one on PC.
The host as well as the party members all go to their own individual lobbies.
We've tried with all party sizes; 2, 3 and 4 players. I'm on PC, the three other players are on Switch.

[Team17_Assist]

Hey ProCrastin8,

Thanks for your reply.

As soon as you match with another player outside of your party, all Chefs should display and you can load in with all players, whether they show in the searching section or not. Please do try this.

The best option, however, would be to play in private arcade lobbies and invite people or you could all search for co-op or versus gams online separately at the same time and hope that someone outside of your group is also searching for this.

We hope this helps.

Regards,
Team17 Support