So Many Errors and Disconnections....

[Dicewolf]

Was this game even play tested? at all? Its highly Disappointing.

[Team17_Assist]

Hi Dicewolf,

Sorry to hear you're having an issue.

Can you please give more information on exactly what is happening?
Is this is single-player and/or online games?
If you receive any error messages, what are these exactly?

Get back to us when you can.

Regards,
Team17 Support

[Dicewolf]

We tried to play 4 player mode with a group of friends, all with the steam version, we kept getting disconnected, or half of us disconnected with the E015-7 Message, Usually when we enter an area like a Hub to talk to some one, or during a cut scene, and even in Level 2-1 of Overcooked 1, It would not stop.

[Team17_Assistance]

Greetings Dicewolf,

Thanks for that - which location (country) are you and your friends playing from?

Regards,

Team17 Support

[Dicewolf]

Two Canadians and two players in the United States, so i can't imagine it being too far off, But to be fair, During a few of the cutscenes it would Disconnect the US players.

[Team17_Assistance]

Greetings Dicewolf,

Thanks for that - we are currently looking into disconnections during gameplay that seems related to what you are experiencing and we hope to get it sorted as soon as possible. Please do keep an eye for client updates, in the meantime our apologies for the trouble caused.

Regards,

Team17 Support

[Moomoo]

Me and my 3 friends are all in Malaysia also got disconnection issues and latency issues imagine that lmao!

[BloodMalice]

Same issue. Playing from Asia with US friends and constant DCs when trying to play campaign. Arcade would seem to work, though.

[Team17_Assistance]

Greetings all,

We are sorry that you are experiencing these issues - can you confirm if all players have finished the tutorial levels? We are trying to identify a pattern in order to be able to assess what is causing the disconnections

Regards,

Team17 Support

[Moomoo]

Hi dev!

My friends and I were all from Malaysia, playing AYCE OC2 Story mode online, we all started from the tutorial, and played till about 1-4 and 1-5, then suddenly 2 of them were very laggy and got disconnected. All Steam versions.

I was being friends with two, and one of them who were friend with another (stranger) to me got disconnected, not sure if this helps.

The other friend that didn't disconnect is my comrade, we both play together frequently with little issues on AYCE. We played many, Night, Suns, OC1 story completed, and a few more. But only the new pirate ship DLC has graphic issues, laggy, I don't think it's latency issue.

[Team17_Assist]

Hi Milo,

Thanks for your reply.

Did you all complete the tutorial solo or together?

Can you please also respond with the following info:
 
• What build number are you currently on? (You can find this information by going to ‘Settings’ on the Main Menu. The number is displayed in the top-right corner)
 
• Is the issue occurring in Online Multiplayer, Local Multiplayer, Single Player, or in all player modes?
 
• If the issue doesn’t occur in Online Play – Are you connected to the internet when the issue occurs?
 
• If the issue is Online only – Are you connected via WiFi or wired connection? Please provide network stats (Avg. Download Speed, NAT Type, WiFi Strength) or if there is any additional security on your network (i.e. IP Addresses blocked, Firewalls)
 
• If the issue is Online only – If an error code is displayed, please attach a screenshot of the error code displayed on the screen. The error code will be displayed in the format of EXXX-XX on the error message.

• Is the issue consistent or does it happen in a specific circumstance or only a specific number of times?
 
• If the issue is Online related, can you provide timestamps of when the issue occurs?
 
• Have you tried to restart the title? Has this fixed the issue?

Have you tried to uninstall and re-install the title? Has this fixed the issue?

Get back to us when you can.

Regards,
Team17 Support

[Effy523]

I've encountered the same problem. Me and my bestie, both in Mainland China and linked to HongKong network via vpn.

We finished the tutorial together, had some E015-7 disconnections now and then.

In 2-3 and 2-4 a problem happens constantly: about 30 seconds after the game starts, it somehow just got frozen, we can still talk to each other, but cannot control our avatars to cook.

Hope you can tell me how to solve the problem, thanks a lot. We are all big fans of Overcooked.

[Team17_Assist]

Hi Effy523,

Sorry to hear you're having this issue.

Can you try not using VPN and see whether the issues continue?
What anti-virus do you use?

Can you please make sure that you add Overcooked All You Can Eat.exe to any firewall/windows defender/anti-virus programs on your PC?

Then test the game.

We hope this helps.

Regards,
Team17 Support

[Dicewolf]

I've seen no Updates, Or Info on E015-7 Error fix, This game is over 2 weeks old, was there any attempt to fix this patch or is this game going to be a post it and leave it project?

[MustyTaco]

I am also experiencing this very issue. My 2 friends and I have spent the better part of 50 hours in Overcooked 2. Never had a disconnection issue. Now, after the tutorial, it kicks us out every single time. We get the dreaded E015-7 error.

This is unacceptable. This issue is an old one and Team 17 does not seem to care. If there is a fix, please post it or otherwise patch your game.

[Resor]

Same here, can you help us pls