Haven't started game in a while - can't get profile...

[NuAngel]

Once I'm told to press Enter, I do so and it says "getting profile from platform" - then most of the text disappears, but nothing else pops up. If I press Enter I can hear it react, but nothing shows up on screen other than the bottom portion of the word "platform." I'm not using any special firewalls or VPNs or anything that should prevent it from connecting to Xbox Live services or whatever it needs to connect to in order to refresh my profile?

[yugernot]

Hola encontre esto en el foro espero que te sirva creditos madafako SOLUTION to game not starting (16 Feb 2025)
1) In the Windows Search bar, enter "Credential Manager", and select Credential Manager to open it.
2) Select "Windows Credentials", scroll down to the section labeled "Generic Credentials".
3) For every item that has "Xbl|2043073184" in the title:
- Click on the item to expand it
- Select Remove
- Confirm you wish to delete that item
(I found 12 items by that name, count them all beforehand, 1 is separated from the others)
4) Restart your PC.
5) In Steam Downloads now I saw there´s almost 600mb to update "Steamwoks Common Redistributables"
Don't know if it´s related but if it shows to you too, download it.
6) Launch Halo Infinite and check to see if the sign-in process has started from the beginning.
Note: This may sign you out of most or all Xbox network sign-ins on your PC.

[Nero]

You have to effectively log out of your Microsoft account using the above method and the next time you launch the game you can then log in and play, it works I did it earlier.

[NuAngel]

Great work, thank you very much!! @yugernot! ! Simply did steps 1 & 2. Didn't even reboot. It finally popped up the Xbox login popout and let me sign in.

I will note that I had a lot of other Xbl| titles in my Credentials Manager - but I looked specifically for 2043073184 and removed all of those then tried again.

[countgrey]

It's worth noting that this problem has been around since the MCC launched on PC, and that you may have to remove all credentials that start with XBL|DeviceKey instead of just that specific credential. Some people have also found out that they had to login to the XBox website to add a phone number to enable 2 Factor Authentication and remove a lock on their account.

[kriswrum]

No te pierdes nada.

[kriswrum]

Solution: uninstall is the worst shooter ive ever played. Only play in console.

[Annihilator4000]

Here's a PowerShell script to make this easier. Always make sure you can read and understand what a script does before you run it.

# List all stored credentials using cmdkey
cmdkey /list | ForEach-Object {
# Check if the line contains the word "Target" and specifically targets entries containing "Xbl"
if ($_ -like "*Target:*" -and $_ -like "*Target=Xbl*") {
# Remove the credential for the targeted entry by extracting the actual target name
cmdkey /del:($_ -replace " ","" -replace "Target:","")
}
}


Running that and then rebooting solved it for me.

[༺T0XIC☬SA1NT༻]

type in windows search "credentials manager" look for Xbl|2043073184 an delete all the ones ending in 184