Accidental In Store Purchases

[H20 Groot]

I had the store open, my dog knocked a pillow off the couch which landed on my controllers backpedals and hit the x button twice. I now own a skin that I would never have purchased, and there's no refund option, no support on the website for this stuff, and I will now not be able to afford the next battle pass when I finish this one.

If any devs care to help me out that would be great. I literally only purchased currency because I wanted the battle pass to work through them, this skin isn't ever something I would want or equip. Please help.

[Aspen]

To be clear, you *have* tried contacting Halo Support at https://aka.ms/HaloSupport, right?

[H20 Groot]

Yes. The website has recourse for accidental purchase of credits, through the vendors of those credits, but not for in game purchases of those credits. I read every article containing the word "purchase" on the support site, and the tickets are all locked behind categories of in game bugs. This isn't a bug, it's an accident that is going to make me miss out on content that I actually did want to purchase.