Premium and progress gone

[Björn]

I launch BF1, get in a game a discover that all of my progress has disappeared. All the guns that I have ground to unlock, gone. Not only that, but my Premium content, GONE. I brought the premium version of the game years ago. Now it's just buggered off

[BloodRise]

The same, my premium is gone. Ping i over 1000, my dlc's are gone too. Only my level remains.

[快快乐乐不要脑袋]

me too

[steve harvey mustache]

same

[GERT]

same

[Björn]

They have removed all of my games from my EA library as well. Even if it is their new policy to remove games after a certain period on inactivity, no matter how scummy that is. I've been actively playing BF1

[Björn]

Update from a bloke at EA Help

"I would like inform you this is an known issue which is faced by the many players around the globe. However, It can get a bit upsetting when you're not able to see the owned game.

I would like to inform you that our team is working on this issue to fix it as soon as possible. I would request you to please wait for sometime. We apologize for the inconvenience caused. Your patience will be highly appreciated."

[Hangden]

same，dude

[sabahkid]

Christ, I was worried that players might lose all their unlocks etc... due to this issue. ♥♥♥♥!
I checked about two hours ago and BF5 is back in my library. Don't know about BF 1 and 4... a bit scared to look...lol!

[sabahkid]

I was reading a complaint from a player in China (written in Chinese) who was saying he/she had lost their premium package and couldn't access maps previously open to them. Also they had lost many of their unlocked weapons, so this is obviously a global issue.

Read somewhere they've been doing some cleaning up of invalid old game stuff but the clean up went too far and affected things that it shouldn't have. Can anyone verity this rumor thread?

[sabahkid]

Latest update: BF 1 is back in my Steam Library but don't know how it will play?

[sabahkid]

Just logged in and checked. BF1 now working ok for me. Hope all of you also same same.