Online Pass Is Required?

[djc5166]

I get the message "Error: An online pass is required to access online features of the game" when I click on multiplayer. When I click Redeem/Purchase Online Pass i get the same error.

Is online totally defunct for ME3 now? I see other posts with people talking about it, what is wrong here?

[Yoda]

You should be able to play if you have some pass.

[djc5166]

some pass? what does that mean, I just bought the game from steam and the DLC bundle.

[Yoda]

Originally posted by djc5166:

some pass? what does that mean, I just bought the game from steam and the DLC bundle.

Am thinking EA pass like on Xbox. But you should be fine.

[djc5166]

Solved, had to directly contact EA so they could manually add the entitlements for the online pass, very strange.

[Moravuscz]

Originally posted by djc5166:

Solved, had to directly contact EA so they could manually add the entitlements for the online pass, very strange.

I wish my advisor would've done that, but after 4 hours and me pointing her to do that she still couldn't do anything... sad.
I'll be trying again soon, hope I get someone more competent... or that the "product specialist" we escalated the issue to will contact me soon, hopefully with good news...

[.ms]

Originally posted by djc5166:

Solved, had to directly contact EA so they could manually add the entitlements for the online pass, very strange.

Hey, mate! Could you please help me and tell me how did you solve this problem?

[Tetros]

Originally posted by djc5166:

Solved, had to directly contact EA so they could manually add the entitlements for the online pass, very strange.

what channel to contact EA?

[Bala]

Originally posted by Maj. Buck Futter:

Originally posted by djc5166:

Solved, had to directly contact EA so they could manually add the entitlements for the online pass, very strange.

what channel to contact EA?

From what I saw on Help EA forums is that you have to private DM HelpEA's twitter for contact support.

[HK-47]

Originally posted by The Dude:

I had this problem recently and just want to chime in that it can be resolved easily by contacting EA's help twitter account. If you don't use twitter like me just make a throwaway account, which is what I did.

https://twitter.com/EAHelp

Send them a DM when you have an hour or two of free time and they should get back to you to resolve it. The rep told me it seemed to have been caused by some bizarre issue relating to linking steam and ea accounts together so they had to manually give back online multiplayer permission. There is no way to solve this problem otherwise since the online pass cannot even be purchased anymore.

Adding free DLC bundle on Origin if you purchased the game on Steam will almost certainly cause the loss of online pass. That happened to me few days ago and as you said the only way is to reach them via Twitter, because EA "advisors" working the live chat and email are totally incompetent.

[FreeDeStonks]

So how do you "reach out" to them on Twitter? Because messaging them is just another chat bot that sends me to the EA live chat site and they are very incompetent and just told me to forward my ports...

[Yoda]

Originally posted by FreeDeStonks:

So how do you "reach out" to them on Twitter? Because messaging them is just another chat bot that sends me to the EA live chat site and they are very incompetent and just told me to forward my ports...

I go through EA support live chat, ea doesn't respond on twitter there support is ass

[HK-47]

Originally posted by FreeDeStonks:

So how do you "reach out" to them on Twitter? Because messaging them is just another chat bot that sends me to the EA live chat site and they are very incompetent and just told me to forward my ports...

DM @EAHelp on Twitter (don't tweet at them, send them a direct message) with your account details and explain the problem, they will usually respond and fix it.

[JingleBlaster87]

I tried all of the above and this article:
https://answers.ea.com/t5/Other-Mass-Effect-Games/PC-Mass-Effect-Online-Access-Error-in-Multiplayer-Mode/td-p/12557021
But nothing worked, and I echo the above sentiment that the people running EA chat help have no clue when it comes to this issue. DM'd on twitter, but it's a chat bot now and nobody ever responded to my @. Unfortunately I had to refund the game before my 2 hours were up. Very saddening because this was probably the most fun co-op multiplayer I ever played back in the 360 days.