Need some technical advice.

[RollCaskett]

I bought Yakuza 6 on PC when it came out like three weeks ago but the game kept shutting down my PC and restarting it and I got it refunded. I thought it was just port issues since I tried other games(like Resident Evil 3 Remake, Devil May Cry 5, etc) and everything was working fine.

Now here I am playing Yazuka Like A Dragon and the same thing is happening. I start the game, watch a few cutscenes, and my PC shuts down and restarts. The weird thing is that I've had this PC since December and I played a ton of Kiwami 2 on it with no problems whatever. Even Yazuka 3,4,5 worked perfect( although those 3 don't use the new engine like 6 and 7 do.) I'm pretty sure the new engine is making my cpu run really hot for some reason and causing my PC to save itself because I installed the game on my laptop and the game works perfectly. So anyone have any advice on what I should do?

My PC specs are:
Processor: AMD Ryzen 5 3600XT 6-Core Processor 3.79 GHz
Video Card: NVIDIA RTX 3080 10GB
1TB NVME Solid State Drive
B550 Motherboard
Power Supply: 750 Watt 80 PLUS GOLD Certified Power Supply

[Rin]

Kiwami 2 runs on the Dragon Engine as well, the same as Yakuza 6 and 7. Are you sure it's your CPU heating up?

I don't think your CPU is running hot and shutting itself down unless you've got inadequate cooling for your CPU. You've got a better processor than mine (Ryzen 1600) but mine ran the game without any issues or overheating, so I think the problem for you might be something else.

That being said, I'm not sure what the solution could be unfortunately. Maybe you can try to update/reinstall your drivers, or rollback to previous drivers.

[RollCaskett]

Originally posted by Ringabel:

Kiwami 2 runs on the Dragon Engine as well, the same as Yakuza 6 and 7. Are you sure it's your CPU heating up?

I don't think your CPU is running hot and shutting itself down unless you've got inadequate cooling for your CPU. You've got a better processor than mine (Ryzen 1600) but mine ran the game without any issues or overheating, so I think the problem for you might be something else.

That being said, I'm not sure what the solution could be unfortunately. Maybe you can try to update/reinstall your drivers, or rollback to previous drivers.

Yeah I'm almost certain.
I even reinstalled Kiwami 2 just for a bit to test out my theory and it didn't run hot or shut my pc down like 6 and 7 did. I checked my fans to see if it was dusty but my fans are very clean.

If it matters I'm also using an Alienware Ultrawide as my monitor so I can get 120 hrz but that should really factor into my problem right?

[Rin]

Originally posted by RollCaskett:

Originally posted by Ringabel:

Kiwami 2 runs on the Dragon Engine as well, the same as Yakuza 6 and 7. Are you sure it's your CPU heating up?

I don't think your CPU is running hot and shutting itself down unless you've got inadequate cooling for your CPU. You've got a better processor than mine (Ryzen 1600) but mine ran the game without any issues or overheating, so I think the problem for you might be something else.

That being said, I'm not sure what the solution could be unfortunately. Maybe you can try to update/reinstall your drivers, or rollback to previous drivers.

Yeah I'm almost certain.
I even reinstalled Kiwami 2 just for a bit to test out my theory and it didn't run hot or shut my pc down like 6 and 7 did. I checked my fans to see if it was dusty but my fans are very clean.

If it matters I'm also using an Alienware Ultrawide as my monitor so I can get 120 hrz but that should really factor into my problem right?

No, your monitor's refresh rate doesn't factor in. You say your CPU doesn't run hot while playing Kiwami 2. Are you logging your temperatures to make sure of this? I still don't think your CPU is overheating (unless it has bad cooling) because like I said, an older/weaker CPU such as mine can run the game without any overheating.

[Rin]

Also, I do want to say that the possibility of your CPU overheating is there. It's just that I find that hard to be the problem here because you said you're able to run games like DMC5 or RE3 just fine.

Your computer should be adjusting your fan speeds and throttling your CPU once the temperatures start to go too high, all on its own (unless you've adjusted settings in your BIOS to behave differently). Your computer shutting off due to high temperatures is really unusual, especially since it seems to be happening to a few specific games only.

[RollCaskett]

Originally posted by Ringabel:

Also, I do want to say that the possibility of your CPU overheating is there. It's just that I find that hard to be the problem here because you said you're able to run games like DMC5 or RE3 just fine.

Your computer should be adjusting your fan speeds and throttling your CPU once the temperatures start to go too high, all on its own (unless you've adjusted settings in your BIOS to behave differently). Your computer shutting off due to high temperatures is really unusual, especially since it seems to be happening to a few specific games only.

Okay so did some more tests.
Booted it Yakuza 7, my CPU temp was 71 C- 74 C just walking around Hello Works. Tried to do a quick battle and suddenly my audio cuts and my fans start sounding louder than usual. I forced quit the game and put my hand on the top right of my case and it was pretty hot but not burning.

I let it cool down then booted up DMCV to see if the same thing would happen. I used bloody palace as my test for about 7 minutes, I put my hand on the part on my case that was hot when I tried Yakuza and it was hot but not at the degree of before and my audio and fans were fine. Now I tried Kiwami 2 and I tested some cutscenes (because I couldn't get past cutscenes before when I first tried 7 on my desktop) and everything was fine but my audio cut out again and my fans were running loud.

Games are supposed to having my CPU temp be around 70 to 80 C correct? Is there a way to choose how my fans behave on my BIOS, I don't think i've even touched that once since I got this PC.

[Rin]

It's normal for temperatures to be around 70-80C while gaming. It gets a bit worrisome once it approaches the 90s.

Since you said your fans sped up, I'm assuming that it's working as it should. The manual your motherboard came with should have details on how to adjust fan settings. You'll want to go into BIOS by pressing they key it prompts you for (for me it's the DEL key). Then, you'd want to go into H/W monitor.

I've never messed with the fan settings before, so I'd recommend watching something on YouTube that shows you how to adjust fan curves if you decide to do so. I have kept my settings at auto and I think that's fine for the vast majority of people, since the motherboard should know how to adjust the fans as it needs to.

Have you tried other solutions like reinstalling your graphics drivers or rolling them back to a previous version?

Apart from that, I'm really not sure what the problem could be since there could be a lot of factors at play :( Sorry for not being of much help.

[RollCaskett]

It's okay, I appreciate your input. I'll take your advice and try your suggestions.

[.DAF]

Have you checked event viewer? Might help you check events/errors prior crash point.

[Hattori Hanzo]

Originally posted by RollCaskett:

I bought Yakuza 6 on PC when it came out like three weeks ago but the game kept shutting down my PC and restarting it and I got it refunded. I thought it was just port issues since I tried other games(like Resident Evil 3 Remake, Devil May Cry 5, etc) and everything was working fine.

Now here I am playing Yazuka Like A Dragon and the same thing is happening. I start the game, watch a few cutscenes, and my PC shuts down and restarts. The weird thing is that I've had this PC since December and I played a ton of Kiwami 2 on it with no problems whatever. Even Yazuka 3,4,5 worked perfect( although those 3 don't use the new engine like 6 and 7 do.) I'm pretty sure the new engine is making my cpu run really hot for some reason and causing my PC to save itself because I installed the game on my laptop and the game works perfectly. So anyone have any advice on what I should do?

My PC specs are:
Processor: AMD Ryzen 5 3600XT 6-Core Processor 3.79 GHz
Video Card: NVIDIA RTX 3080 10GB
1TB NVME Solid State Drive
B550 Motherboard
Power Supply: 750 Watt 80 PLUS GOLD Certified Power Supply

With the 750w power supply you're right on the edge.

[RollCaskett]

Tried it again about an hour ago updated my graphics drivers via Geforce Experience. My pc temp was the fine and my case wasn't burning like before but the game shut down and restarted my pc after about 4 minutes.

[RollCaskett]

Originally posted by Hattori Hanzo:

Originally posted by RollCaskett:

I bought Yakuza 6 on PC when it came out like three weeks ago but the game kept shutting down my PC and restarting it and I got it refunded. I thought it was just port issues since I tried other games(like Resident Evil 3 Remake, Devil May Cry 5, etc) and everything was working fine.

Now here I am playing Yazuka Like A Dragon and the same thing is happening. I start the game, watch a few cutscenes, and my PC shuts down and restarts. The weird thing is that I've had this PC since December and I played a ton of Kiwami 2 on it with no problems whatever. Even Yazuka 3,4,5 worked perfect( although those 3 don't use the new engine like 6 and 7 do.) I'm pretty sure the new engine is making my cpu run really hot for some reason and causing my PC to save itself because I installed the game on my laptop and the game works perfectly. So anyone have any advice on what I should do?

My PC specs are:
Processor: AMD Ryzen 5 3600XT 6-Core Processor 3.79 GHz
Video Card: NVIDIA RTX 3080 10GB
1TB NVME Solid State Drive
B550 Motherboard
Power Supply: 750 Watt 80 PLUS GOLD Certified Power Supply

With the 750w power supply you're right on the edge.

So I need a better power supply? Geez why is this engine so demanding?

[Rin]

Originally posted by RollCaskett:

Originally posted by Hattori Hanzo:

With the 750w power supply you're right on the edge.

So I need a better power supply? Geez why is this engine so demanding?

OHHH I think I see now.

It's not that the game's engine is demanding but rather that the RTX 3080 needs a lot of power. I totally overlooked that part but Hanzo has a good point.

Nvidia recommends a 750W minimum for the RTX 3080, so Hanzo is right in that your power supply's wattage is meeting the recommended minimum. I'm reading online that 750W should be okay for the 3080. However, this depends on the quality of the PSU.

What brand is your power supply and is it brand new or have you used it in the past with a previous build? According to this thread below, the Seasonic Focus series and EVGA GA series power supplies seem to have some issues with the 3080.

https://www.reddit.com/r/nvidia/comments/j9edtm/beware_of_the_750w_minimum_for_rtx_3080_cards/

[RollCaskett]

Originally posted by Ringabel:

Originally posted by RollCaskett:

So I need a better power supply? Geez why is this engine so demanding?

OHHH I think I see now.

It's not that the game's engine is demanding but rather that the RTX 3080 needs a lot of power. I totally overlooked that part but Hanzo has a good point.

Nvidia recommends a 750W minimum for the RTX 3080, so Hanzo is right in that your power supply's wattage is meeting the recommended minimum. I'm reading online that 750W should be okay for the 3080. However, this depends on the quality of the PSU.

What brand is your power supply and is it brand new or have you used it in the past with a previous build? According to this thread below, the Seasonic Focus series and EVGA GA series power supplies seem to have some issues with the 3080.

https://www.reddit.com/r/nvidia/comments/j9edtm/beware_of_the_750w_minimum_for_rtx_3080_cards/

The PC I have is a prebuilt so the power supply "should" be brand new. As for what brand I'm not even sure. I never opened my case that far before but I'll check.

[Hattori Hanzo]

Originally posted by RollCaskett:

Originally posted by Hattori Hanzo:

With the 750w power supply you're right on the edge.

So I need a better power supply? Geez why is this engine so demanding?

Yes, 750w may not be enough.
Change it to an evga 1000w supernova and you will see that you will have no more problems.
With the power supply is always better to abound than to save in terms of watts and build quality.

[RollCaskett]

Thanks for that reddit thread Ringabel, I found a comment in this thread that described my issue word for word. And thank you Hattori Hanzo for being the first to identify my problem. Gotta order me a new power supply now.