Game crashing on loading save files AND in Source Trails.

[Halogrey]

i'm like 50 hours in, came across few bugs and crashes/freezes especially in Source trail 6 after killing the last wraith > freeze, crash after numerous tries and reinstall. After several minutes of the game frozen like previously, it finally worked. Game was fine for a while and now i'm experiencing game crashes right after loading a save file, about 10 times in a row now and i uninstalled and reinstalled and tried loading a previous manual save and it worked until i tried to travel to a new area and soon as i loaded the area it crashed. I'm beyond frustrated now hence why i'm here writing this. I've put up with a lot of bugs and crashes and thought i'd give this game a chance (it is fun for the most part and the world is greatly crafted and i like it) with the update but now i'm near the end of the game and i can't even play it.
Edited: It seems now if i load up a save in the last zone, it works for the little time i tested it and fast travel to the same zone it worked but as soon as i tried to fast travel to a different zone it crashes right after loading in like before. I'm going to do more testing but this needs to be fixed if not i have to change my good review to bad. I have not had to uninstall/reinstall and restart my PC so many times for a game and i have a good PC.
Edit 2: After trying the game again i decided not to fast travel to a different zone and just stayed in the last zone to try and finish the game, it seemed to be working fine UNTIL i reached the final Source trail 7, i loaded in fine but once i defeated the encounter, it froze for a couple seconds and crashed my game and keeps crashing after trying again multiple times. Seems that new source area they added in the update is problematic, after defeated encounters it freezes then crashes as i stated previously. I had noticed in other Source encounters after defeating the final enemy it would freeze the game always but after several seconds it would work, i only got crashes in 6 and 7. At this time i can't complete the final trail.

[apob]

Originally posted by Halogrey:

i'm like 50 hours in, came across few bugs and crashes/freezes especially in Source trail 6 after killing the last wraith > freeze, crash after numerous tries and reinstall. After several minutes of the game frozen like previously, it finally worked. Game was fine for a while and now i'm experiencing game crashes right after loading a save file, about 10 times in a row now and i uninstalled and reinstalled and tried loading a previous manual save and it worked until i tried to travel to a new area and soon as i loaded the area it crashed. I'm beyond frustrated now hence why i'm here writing this. I've put up with a lot of bugs and crashes and thought i'd give this game a chance (it is fun for the most part and the world is greatly crafted and i like it) with the update but now i'm near the end of the game and i can't even play it.
Edited: It seems now if i load up a save in the last zone, it works for the little time i tested it and fast travel to the same zone it worked but as soon as i tried to fast travel to a different zone it crashes right after loading in like before. I'm going to do more testing but this needs to be fixed if not i have to change my good review to bad. I have not had to uninstall/reinstall and restart my PC so many times for a game and i have a good PC.
Edit 2: After trying the game again i decided not to fast travel to a different zone and just stayed in the last zone to try and finish the game, it seemed to be working fine UNTIL i reached the final Source trail 7, i loaded in fine but once i defeated the encounter, it froze for a couple seconds and crashed my game and keeps crashing after trying again multiple times. Seems that new source area they added in the update is problematic, after defeated encounters it freezes then crashes as i stated previously. I had noticed in other Source encounters after defeating the final enemy it would freeze the game always but after several seconds it would work, i only got crashes in 6 and 7. At this time i can't complete the final trail.

Hello, thank you for the detailed report.
We're truly sorry that you are experiencing those crashes.

Quick questions about the crashes "after loading":

• Do they happen right as you enter gameplay, after loading a savefile? Or do they happen during the loading screen?
  
• What are your PC specs?

For some workarounds that you could try:

1. Reducing the in game Quality Settings, to check if it changes something.
   
2. Trying both the DX12 & Vulkan versions of the game (can be selected upon launch), to see if the behavior changes between the two.
   
3. Doing a full reinstall of the latest recommended drivers for your GPU (completely uninstalling your GPU via the Windows Device Manager & erasing its drivers, and then doing a clean install of the drivers).
   
4. Deleting the following folders: C:\Program Files (x86)\Steam\steamapps\common\Atlas Fallen\media-next & C:\Program Files (x86)\Steam\steamapps\common\Atlas Fallen\base_game\media-next , and then validating the game's files via Steam.

Fingers crossed this will help. And if nothing fixes it, we'll send you the steps to open a bug report.

[Hollow Cognition]

Originally posted by apob:

Originally posted by Halogrey:

i'm like 50 hours in, came across few bugs and crashes/freezes especially in Source trail 6 after killing the last wraith > freeze, crash after numerous tries and reinstall. After several minutes of the game frozen like previously, it finally worked. Game was fine for a while and now i'm experiencing game crashes right after loading a save file, about 10 times in a row now and i uninstalled and reinstalled and tried loading a previous manual save and it worked until i tried to travel to a new area and soon as i loaded the area it crashed. I'm beyond frustrated now hence why i'm here writing this. I've put up with a lot of bugs and crashes and thought i'd give this game a chance (it is fun for the most part and the world is greatly crafted and i like it) with the update but now i'm near the end of the game and i can't even play it.
Edited: It seems now if i load up a save in the last zone, it works for the little time i tested it and fast travel to the same zone it worked but as soon as i tried to fast travel to a different zone it crashes right after loading in like before. I'm going to do more testing but this needs to be fixed if not i have to change my good review to bad. I have not had to uninstall/reinstall and restart my PC so many times for a game and i have a good PC.
Edit 2: After trying the game again i decided not to fast travel to a different zone and just stayed in the last zone to try and finish the game, it seemed to be working fine UNTIL i reached the final Source trail 7, i loaded in fine but once i defeated the encounter, it froze for a couple seconds and crashed my game and keeps crashing after trying again multiple times. Seems that new source area they added in the update is problematic, after defeated encounters it freezes then crashes as i stated previously. I had noticed in other Source encounters after defeating the final enemy it would freeze the game always but after several seconds it would work, i only got crashes in 6 and 7. At this time i can't complete the final trail.

Hello, thank you for the detailed report.
We're truly sorry that you are experiencing those crashes.

Quick questions about the crashes "after loading":

• Do they happen right as you enter gameplay, after loading a savefile? Or do they happen during the loading screen?
  
• What are your PC specs?

For some workarounds that you could try:

1. Reducing the in game Quality Settings, to check if it changes something.
   
2. Trying both the DX12 & Vulkan versions of the game (can be selected upon launch), to see if the behavior changes between the two.
   
3. Doing a full reinstall of the latest recommended drivers for your GPU (completely uninstalling your GPU via the Windows Device Manager & erasing its drivers, and then doing a clean install of the drivers).
   
4. Deleting the following folders: C:\Program Files (x86)\Steam\steamapps\common\Atlas Fallen\media-next & C:\Program Files (x86)\Steam\steamapps\common\Atlas Fallen\base_game\media-next , and then validating the game's files via Steam.

Fingers crossed this will help. And if nothing fixes it, we'll send you the steps to open a bug report.

I am having the exact same issue as the author of this post. Nothing with the fast traveling or loading, but completing a source trial after trial 6 crashes my game without fail. I have tried nearly every fix listed in your post and nothing has worked. Are there any plans to resolve this issue? I'm seriously considering getting a refund because the product is completely non-functional for me at this point.

[apob]

Originally posted by Hollow Cognition:

I am having the exact same issue as the author of this post. Nothing with the fast traveling or loading, but completing a source trial after trial 6 crashes my game without fail. I have tried nearly every fix listed in your post and nothing has worked. Are there any plans to resolve this issue? I'm seriously considering getting a refund because the product is completely non-functional for me at this point.

Hey. Thank you for reporting, we are very sorry that you encounter this issue.
On our side, we have identified crashes / freezes that can occur during Source Trials, and are currently investigating them.

On your end, are you experiencing a long freeze before the crash, or is it a simple "quick" crash?

If you wish to, you can absolutely send us the following files via our contact form [support.focus-entmt.com], for further investigation:

• Your savefiles folder, present at C:\Program Files (x86)\Steam\userdata\YOUR_USER_ID\1230530\remote. It can be zipped and attached like this.
  
• Log files taken after a crash. Those files can be found at C:\Users\%USERPROFILE%\Documents\My Games\Atlas Fallen\logs
  
• Any video that you would have of the crash happening.

Sorry once again for the inconvenience.

[Hollow Cognition]

Originally posted by apob:

Originally posted by Hollow Cognition:

I am having the exact same issue as the author of this post. Nothing with the fast traveling or loading, but completing a source trial after trial 6 crashes my game without fail. I have tried nearly every fix listed in your post and nothing has worked. Are there any plans to resolve this issue? I'm seriously considering getting a refund because the product is completely non-functional for me at this point.

Hey. Thank you for reporting, we are very sorry that you encounter this issue.
On our side, we have identified crashes / freezes that can occur during Source Trials, and are currently investigating them.

On your end, are you experiencing a long freeze before the crash, or is it a simple "quick" crash?

If you wish to, you can absolutely send us the following files via our contact form [support.focus-entmt.com], for further investigation:

• Your savefiles folder, present at C:\Program Files (x86)\Steam\userdata\YOUR_USER_ID\1230530\remote. It can be zipped and attached like this.
  
• Log files taken after a crash. Those files can be found at C:\Users\%USERPROFILE%\Documents\My Games\Atlas Fallen\logs
  
• Any video that you would have of the crash happening.

Sorry once again for the inconvenience.

Thank you so much for the quick reply. It is a long freeze and then a crash due to unresponsiveness yes. As I did source trials they grew more and more unstable. Each consecutive trial would have a longer freeze up. The first one was like a stutter, and then it eventually grew to be a second or two long freeze. Not a huge issue so I ignored it. Eventually though after trial six the freeze become a complete lock up until the game would shut down due to becoming unresponsive.

I will provide what information I can to the links provided. The game is really fun. You guys made something that I have a blast playing and that's likely where a lot of my frustration is stemming from. I would love to just be able to play the game. Hopefully you guys are able to pin down the cause and find a solution. I've honestly run out of ideas for anything I can do on my end. Thank you again for the responsiveness.

[apob]

Originally posted by Hollow Cognition:

Thank you so much for the quick reply. It is a long freeze and then a crash due to unresponsiveness yes. As I did source trials they grew more and more unstable. Each consecutive trial would have a longer freeze up. The first one was like a stutter, and then it eventually grew to be a second or two long freeze. Not a huge issue so I ignored it. Eventually though after trial six the freeze become a complete lock up until the game would shut down due to becoming unresponsive.

I will provide what information I can to the links provided. The game is really fun. You guys made something that I have a blast playing and that's likely where a lot of my frustration is stemming from. I would love to just be able to play the game. Hopefully you guys are able to pin down the cause and find a solution. I've honestly run out of ideas for anything I can do on my end. Thank you again for the responsiveness.

We thank you for the kind words, and for taking the time to fill the report form!

The freeze into crash that you are describing seems to be what we are investigating (can happen after doing a high number of Source Trials).
Right now, I'm afraid that there is no real workaround that can be done on your end to "fix" the issue. It will require a fix on game' side.

What you could try to do if you want to complete the Forgotten Realm quest is the following:

1. With the game closed, copy your full savefiles folder somewhere in your computer. This is to have a full backup in case something goes wrong.
   
2. Launch the game
   
3. Load your most recent savefile via "Continue"
   
4. Exit the Source, to get to one of the main game levels
   
5. Find an anvil, and create a manual savefile via the "Save Game" functionality present at the anvil (this savefile will serve as a quick backup of your most advanced progress, as the game will never overwrite a manual savefile via autosaving)
   
6. Open the Pause Menu, and go to "Load Game"
   
7. Try to find a previous savefile that isn't affected by the issue yet
   
8. Use this savefile to try to progress the Forgotten Realm quest (make sure to not use the Rekindling functionality to re-do Source Trials, as it is an aggravating factor for the crashes)
   
9. If nothing helps and the crashes still happen, you can find your most advanced manual save in the "Load Game" menu

This method can potentially help you complete the quest, but it is also likely to bring you several hours before your current progress.
It also requires that you have previous savefiles that aren't affected by the issue (which isn't guaranteed, since the autosaving system starts to overwrite previous autosaves after some time).

Don't hesitate to keep us posted.

[Hollow Cognition]

Okay so it is due to rekindling. I had a suspicion that it was caused by me repeating trials too much. I was using them for a lot of build testing. Now that i know this I may honestly delete my saves and start fresh without ever repeating a trial and hope that keeps my game clean.

I appreciate all the communication put on display here. If possible could you confirm for me if the game will be getting any more updates? It sounds like it will but it will help put my mind at ease to know some of the issues that have cropped up due to this massive update you guys have put out are going to get ironed out.

[apob]

Originally posted by Hollow Cognition:

Okay so it is due to rekindling. I had a suspicion that it was caused by me repeating trials too much. I was using them for a lot of build testing. Now that i know this I may honestly delete my saves and start fresh without ever repeating a trial and hope that keeps my game clean.

I appreciate all the communication put on display here. If possible could you confirm for me if the game will be getting any more updates? It sounds like it will but it will help put my mind at ease to know some of the issues that have cropped up due to this massive update you guys have put out are going to get ironed out.

Hello again, sorry for coming back to you so late.
I was waiting for confirmations / retests from the rest of the team.
The fix for your issue is included in a patch that will come out very soon.
There is a good chance that it will make your affected savefiles fully functional again, too.