DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG"

[Carrot]

When I try to play the game freeze and I get the following error message:

DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG" ("The application's device failed due to badly formed commands sent by the application. This is an design-time issue that should be investigated and fixed."). GPU: "NVIDIA GeForce RTX 3060", Driver: 53713

These are some of the solutions I have tried so far

- reinstalling the game
- reinstalled Direct X
- updated graphic drivers
- completely unistallaed and reinstalled graphic drivers
- verified game files in steam
- setting the graphics settings to minimum or low
- launched the game as an administrator
- disabled anti aliasing
- played both in windowed and full screen mode
- started the computer in Clean Safe Mode
- disabled anti-virus software
- repaired the game in EA app
- disabled the EA-app in-game overlay.


Followed instructions in this post and this post

https://youtu.be/ONY7DdKbVGQ

Nothing has helped so far. What can I do?

[barzai]

Huh. That's really weird. I've never seen nor heard of this error, and I'm on a 3060 Ti, which i realize is a different card than the 3060, plain old. But still.

Only thing you might possibly consider that's not on your list so far: go into the Device Manager and delete the video adapter in its entirety ("Uninstall Device"). Then power down and restart. During the Windows startup phase your machine should say it has "detected new hardware" and will ask you if you want to install it, so say yes. That should install Windows's own "vanilla" driver for your adapter card. Try running with that. Then try updating to the latest GeForce drivers using the NVidia GeForce Experience app. According to my machine, the current version of the GeForce drivers seems to be 546.01 dated 31 October 2023.

To be clear, I've no idea if this will help at all. But it's worth a try if you haven't done it already.

EDIT: Some additional thoughts: based on the error message content, it's also possible that the problem lies in whatever version of the DirectX package DAI is using, so you might want to see if you can uninstall that and then reinstall it cleanly.

Another, more ominous possibility is, your video adapter might be glitched at a hardware level and thus would need to be replaced. But that's clearly a worst-case scenario, and I don't know how you would test for that.

[Carrot]

Автор сообщения: barzai

Huh. That's really weird. I've never seen nor heard of this error, and I'm on a 3060 Ti, which i realize is a different card than the 3060, plain old. But still.

Only thing you might possibly consider that's not on your list so far: go into the Device Manager and delete the video adapter in its entirety ("Uninstall Device"). Then power down and restart. During the Windows startup phase your machine should say it has "detected new hardware" and will ask you if you want to install it, so say yes. That should install Windows's own "vanilla" driver for your adapter card. Try running with that. Then try updating to the latest GeForce drivers using the NVidia GeForce Experience app. According to my machine, the current version of the GeForce drivers seems to be 546.01 dated 31 October 2023.

To be clear, I've no idea if this will help at all. But it's worth a try if you haven't done it already.

EDIT: Some additional thoughts: based on the error message content, it's also possible that the problem lies in whatever version of the DirectX package DAI is using, so you might want to see if you can uninstall that and then reinstall it cleanly.

Another, more ominous possibility is, your video adapter might be glitched at a hardware level and thus would need to be replaced. But that's clearly a worst-case scenario, and I don't know how you would test for that.

Thank you for reply.

I will look into your suggestions about reinstalling the video adapter and see what I can do.

I have already reinstalled DirectX once but maybe there is some way to do it more thoroughly.

It is a fairly new machine and I can play other more graphic heavy games fine, so I hope it isn't a hardware problem.

Автор сообщения: forgot my name

Got that many times before realize it was related to reshade plugin AND the active ingame overlay active on EA-App.
Before starting the game, make sure the overlay is disable (EA-App activates it with every single update of store page). If you are using Reshade, Reinstall it (uninstall first then start the install again and install it). It might help to rename dxgi.dll to d3d11.dll (for me, was removed the "♥♥♥♥ happens" events).

Thank you for reply.

I have already disabled the in-game overlay (edited in my original post now) and I don't use reshade.

[korynball]

Same problem. Same error after upgrading my monitor.

[poesjewel]

what fixed this for me is going into "documents" folder then "bioware" folder then "dragon age inquisition" folder then "save" folder and scroll to bottom and find "ProfileOptions_Profile" and delete it. then i emptied recycle bin and restarted pc, game booted up with no problem. note: all ur game options will be back to default.

[Carrot]

Автор сообщения: poesjewel

what fixed this for me is going into "documents" folder then "bioware" folder then "dragon age inquisition" folder then "save" folder and scroll to bottom and find "ProfileOptions_Profile" and delete it. then i emptied recycle bin and restarted pc, game booted up with no problem. note: all ur game options will be back to default.

Thank you for your reply.

I have already unistalled the game since I got tired of trying when nothing worked. Hopefully your solution can be of help for someone else.