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enjoy
1.uninstall the EA app and install it again;
2. Restart Windows and clears the windows cache, open prompt command (click the key 🪟 +R);
2.1 when opening, write %temp% and eliminate all caches, those that are not possible to delete, choose to ignore and continue;
3. Restart the windows again and steam and EA app, then open the game.
Do this and then tell me if it solved your problem.