Not Launching - Error: Item Not Found

[addaladejade33]

So I bought sims in November when I got my new laptop because I had it on an exes console but he took the console - so he took the sims. It took me over a year to get this and now it won't even launch - it claims the item isn't found but it's clearly in my library. I'm really annoyed because I've put at least 200$ into this again, and I just wanna play with my little simulated family. Anyone else having this problem? Does anyone know how to fix it?

Before you suggest uninstalling and reinstalling the game, I've done that. You can't contact support to get ahold of a real person, and I am starting to get really freaking annoyed with the waste of money this is proving to be. HELP

[AG2590]

Using a quick Google search of "Item Not Found" brings up zero results, are you sure that's the error you're getting?

If the game isn't launching from Steam, it may be Steam related. Have you tried opening up the EA App manually and signing in and launching from there?

[Horns Ablaze]

Are you trying to play the game from another person's library?

[l_m_warrior]

Was the original copy that was taken on a "Console" or on a "Computer?" There may be programming issues with cross-platform information that's causing the prevention.

There could be "cross-Service" issues causing it. EA Sims 4 access on a 3rd party Microsoft console may not align with EA Sims 4 access on a computer, through the 3rd party distributor Valve and their program Steam, for example. Only way to get that can-of-worms fixed would be to talk to customer support and search the internet for anyone who may have had the same issue. Assuming EA won't attempt to gut your wallet and state that they won't honor cross-platform purchases. BUT....

On your new machine, when you login to the EA app, does it show your previous purchased content for the Sims 4? Is your account YOUR account and not shared with your Ex? If the items are showing, and your account is your account, then getting support from EA or Valve should be an easier task. You have proof that you purchased the items and should be allowed to use them.

My personal copy of TS4 has "cross-service" DLCs. A couple packs I purchased directly from EA, most I purchased through Steam, and the content shows up when I start playing the game, regardless of me starting it through the EA app or through Steam. EA and Valve obviously want the compatibility. Computer-Gremlins, on the other hand, might be involved and causing issues, which EA and Valve support can only handle.

If only taking care of computer-gremlins was as easy in real life as it is in the Sims 4 by going into build mode and taking away a lot trait....

[MokurenHime]

I redownloaded the game today after a small break from it. It's giving me the same error message. i think there was a seperate launcher it wanted me to use last time but its not prompting me to download anyhting extra this time when i try launch it from steam, just says its not found. i tried uninstalling and reinstalling again too.

[MokurenHime]

ahh, i had to download the EA app and then the game launched for me

[Marks fun]

This is a guess but when you log in to the EA app make sure check to remember your device and check on your account that your new laptop address is remember and not the old one and get rid of the old. check Services on laptop make sure the EA background service is there and you can start it. you can start it yourself before trying to launch game.