The game isn't loading properly

[Phoenix_HellFire]

I only have a few packs installed (Book Nook, Cats and Dogs, etc) and now every time I try and play, no matter the world or save or family/household, it loads with a blue overlay, the sims bar in the bottom left, and the menu options top right. I can't see what the Sims are doing bar their little emotion bubbles things, I can click around and I get the 'Go Here' options and that, but the game play is just a blue screen with the world title. Has this ever happened before? What do I do?

(My computer storage isn't the problem, there's plenty left for the game to be able to run. Everything works perfectly, the Home screen and the Loading screen, it's right when the world loads and the music changes that the problem starts)

[larry_roberts]

https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en

[judascomplex]

Originally posted by larry_roberts:

https://answers.ea.com/t5/The-Sims-4/ct-p/the-sims-4-en

that didn't help me at all, personally. mine still won't load, over 3 weeks of not being able to play

[larry_roberts]

Search for help on the internet, or take a look at this below:

https://answers.ea.com/t5/PC/My-sims-4-game-won-t-launch-on-my-computer-it-just-doesnt-start/td-p/14150430

[Phoenix_HellFire]

Originally posted by larry_roberts:

Search for help on the internet, or take a look at this below:

https://answers.ea.com/t5/PC/My-sims-4-game-won-t-launch-on-my-computer-it-just-doesnt-start/td-p/14150430

The response says 'To repair the game, open your App game library and select Sims 4 > Manage > Repair', but when I look for 'Manage' the only option that comes up is Manage Add-ons, and I can't actually do anything to the add-ons once I'm in that window...

I did the DxDiag thing, and I did find in the note it says 'Display Tab 2: There is a problem with NVIDIA GeForce GTX 1060 device. For more information, search for 'graphics device driver error code 43' I'm not a computer genius, I have no idea what the GTX 1060 device is nor what to do from here.

[larry_roberts]

If you click on Sims 4 in the ea app, then manage, there should be 4 options, one of which is repair, or you could just go to library in steam, right click on Sims 4, left click installed files, then left click on verify files (this will replace damaged or missing files).

[Phoenix_HellFire]

Originally posted by larry_roberts:

If you click on Sims 4 in the ea app, then manage, there should be 4 options, one of which is repair, or you could just go to library in steam, right click on Sims 4, left click installed files, then left click on verify files (this will replace damaged or missing files).

On Steam when I right click Sims, the options that show up are: Play, Add to Favourites, Add to>, Manage, and Properties... when in Manage, the options are; Add Desktop Shortcut, Drowse Local Files, Hide this Game, Mark as Private, Remove from Account, Uninstall, and Back Up Game Files

[larry_roberts]

Originally posted by Phoenix_HellFire:

Originally posted by larry_roberts:

If you click on Sims 4 in the ea app, then manage, there should be 4 options, one of which is repair, or you could just go to library in steam, right click on Sims 4, left click installed files, then left click on verify files (this will replace damaged or missing files).

On Steam when I right click Sims, the options that show up are: Play, Add to Favourites, Add to>, Manage, and Properties... when in Manage, the options are; Add Desktop Shortcut, Drowse Local Files, Hide this Game, Mark as Private, Remove from Account, Uninstall, and Back Up Game Files

Well I'am on a PC, I can only assume you are on something different, a console or whatever, but you mention Browse Local Files, what do you get if you click on that, do you get an option to verify files, if so it will do much the same as verifying files in steam.

I get:

Manage Add Ons
View Properties
Repair
Uninstall

[schwarzrotes]

Originally posted by Phoenix_HellFire:

Originally posted by larry_roberts:

If you click on Sims 4 in the ea app, then manage, there should be 4 options, one of which is repair, or you could just go to library in steam, right click on Sims 4, left click installed files, then left click on verify files (this will replace damaged or missing files).

On Steam when I right click Sims, the options that show up are: Play, Add to Favourites, Add to>, Manage, and Properties... when in Manage, the options are; Add Desktop Shortcut, Drowse Local Files, Hide this Game, Mark as Private, Remove from Account, Uninstall, and Back Up Game Files

you go to Properties... there you go to Installed Files and there you can verify

[Phoenix_HellFire]

Originally posted by larry_roberts:

Originally posted by Phoenix_HellFire:

On Steam when I right click Sims, the options that show up are: Play, Add to Favourites, Add to>, Manage, and Properties... when in Manage, the options are; Add Desktop Shortcut, Drowse Local Files, Hide this Game, Mark as Private, Remove from Account, Uninstall, and Back Up Game Files

Well I'am on a PC, I can only assume you are on something different, a console or whatever, but you mention Browse Local Files, what do you get if you click on that, do you get an option to verify files, if so it will do much the same as verifying files in steam.

I get:

Manage Add Ons
View Properties
Repair
Uninstall

Pressing 'Browse Local Files' just opens the documents folder, and doesn't give anything about verifying. Yes, I am on a PC, not console

[Phoenix_HellFire]

Originally posted by schwarzrotes:

Originally posted by Phoenix_HellFire:

On Steam when I right click Sims, the options that show up are: Play, Add to Favourites, Add to>, Manage, and Properties... when in Manage, the options are; Add Desktop Shortcut, Drowse Local Files, Hide this Game, Mark as Private, Remove from Account, Uninstall, and Back Up Game Files

you go to Properties... there you go to Installed Files and there you can verify

Just tried this, didn't change anything

[larry_roberts]

Have you tried verifying files through steam?. Do you have mods installed?.

[Phoenix_HellFire]

Originally posted by larry_roberts:

Have you tried verifying files through steam?. Do you have mods installed?.

I don't have mods, just the extension packs that add more stuff to Base Game... I don't know how to verify files through Steam

[larry_roberts]

schwarzrotes (above) explains how you verify files in steam, to recap you go library, right click on Sims 4, then left click on properties, then left click on installed files then click on verify files.

[Marks fun]

go to pc settings-applications-EA app select uninstall then a repair will show up with the uninstalled select repair and run it . If I remember right you have to have the EA background service off in Services for the run .

[Phoenix_HellFire]

Originally posted by larry_roberts:

schwarzrotes (above) explains how you verify files in steam, to recap you go library, right click on Sims 4, then left click on properties, then left click on installed files then click on verify files.

I tried this and nothing changed.........