Why can't I get into Sims 4 through EA?

[Sneaky]

This has lasted longer than a month and nothing has helped. Please tell me what to do because I bought a gamepass on there (pets) and I can't use the gamepass if I log into Sims 4 somewhere different.

[larry_roberts]

Try reinstalling or repairing the ea app (you may need to log in again), this just happened to me a few minutes ago:

https://www.ea.com/ea-app

[Lady Aeleanor]

Originally posted by That1SneakyCat:

This has lasted longer than a month and nothing has helped. Please tell me what to do because I bought a gamepass on there (pets) and I can't use the gamepass if I log into Sims 4 somewhere different.

Because the game is installed on Steam. For Steam users, the EA app simply checks that the game is legit. There are 2 versions of the game. The EA version that works on both Macs and PCs. And the Steam version - which is only for PC. Even when you open the EA app and "launch" the game from it, you're not really launching it using the EA app. You're simply triggering the launch from Steam. That in turn syncs everything to verify the game.

This is why when you do a repair, even in EA, it still runs the repair through Steam, not EA, since the game files are in Steam. If you want to use the Gamepass, you will likely have to install the EA version of the game. Sadly, this means if you have any Steam-purchased kits or DLC, they won't work on the EA version of the game. Sorry, I know nothing about Gamepass, but my guess is that's the reason things aren't working.