All my packs suddenly say "unowned"

[zeldarunnr]

Tried to play sims 4 today. Suddenly all my packs that I bought on steam say "unowned."

I don't know what kind of update they did for a glitch this bad but it seems very messed up I suddenly cannot use what I have already purchased. This needs to be fixed immediately.

Anyone else have this issue?

[Jehane]

Pretty much everybody, there are already a few threads on the forum.

[Xeriath]

https://steamcommunity.com/app/1222670/discussions/0/4338733821679128181/
Bug Report: https://answers.ea.com/t5/PC/CURRENT-ISSUE-Sims-4-DLC-owned-in-Steam-Epic-missing-in-EA-App/td-p/13742318
Summary: EA messed up and you need to wait.

[Andy Mil]

You not alone. My EA literally saying I don't own a game and last time I played was yesterday despite it said that

[Agent P]

I found this:
https://x.com/EAHelp/status/1793211714206417343

[DP Bowie]

Originally posted by Xeriath:

Summary: EA messed up and you need to wait.

I hate this. They keep repeating their errors.
I want to sue the company.

[Agent P]

Originally posted by DP Bowie:

Originally posted by Xeriath:

Summary: EA messed up and you need to wait.

I hate this. They keep repeating their errors.
I want to sue the company.

aw, I miss my sim

[DP Bowie]

Originally posted by aaafffaaaaaaa:

Originally posted by DP Bowie:

I hate this. They keep repeating their errors.
I want to sue the company.

aw, I miss my sim :lunar2019crylaughingpig:

I came back to work and I already had plan to build something great.
Now I am needed to wait again for unknown time. Probably tomorrow, after I come back from work again.

[DP Bowie]

jeez.. they're sooo unprofessionals. It a shame for megacompany.

[SergTech]

i miss CD's for this reason lol

[James3157]

I lost all of my dlc at least once which scared me (which was not during this month but earlier), but I did not load saved game once I noticed this issue where I left game immediately once I noticed I was missing dlc. Once I left The SIms 4 and logged back in again I got all of my dlc back which had to with an issue with the EA App and not Steam. So I deleted cache, verified file integrity, and checked both EA App and Steam if I still owned dlc and is it turns out they were recognized as owned on both. My issue EA App doing has not happened again since and hoping it does not happen again anytime soon.

Also, another strange thing is that I am apparently not signed in EA App and thank you for making this thread. I am not going to start The Sims 4 until I am able to log in to EA App first which normally I am logged in. (Edit) I logged in to EA App first before starting The Sims 4 and did not lose any dlc, but was surprised it was asking for confirmation about my email address shortly before I logged back on.

[Jehane]

Originally posted by James3157:

(Edit) I logged in to EA App first before starting The Sims 4 and did not lose any dlc, but was surprised it was asking for confirmation about my email address shortly before I logged back on.

Ah, I had that at least once before, too, even though I'm usually automatically logged in. It seems to happen after technical issues with the app; today, I received two error messages saying that the app crashed - gee, I wouldn't have noticed, thanks EA 🙄 Now everything seems to be working again.

[James3157]

Originally posted by Jehane:

Ah, I had that at least once before, too, even though I'm usually automatically logged in. It seems to happen after technical issues with the app; today, I received two error messages saying that the app crashed - gee, I wouldn't have noticed, thanks EA 🙄 Now everything seems to be working again.

The reason why I temporarily lost all dlc on The Sims 4 for a brief moment was because The Sims 4 was missing from the EA App where it was incorrectly not showing and had to restart the EA App. This did not happen during this month, but earlier this year. The problem was the App and not Steam related. Also, I have not been automatically logged in to EA App a number of times and not just once. Me temporarily losing all dlc however only happened once which freaked me out, but glad I was able to resolve it quickly.