Game won't Launch - help?

[BeyondBoned]

Hey I'm having similar isues to some of the other users here.

My Sims 4 game won't launch on my PC.

I played on my laptop just fine less than a week ago, then it wouldn't launch the next day - I assumed my laptop was struggling with all the DLC so moved to my PC but my PC is having the exact same issue.

I play via Steam. I click on the Play button, it says launching and underneath says synchronising cloud briefly, it opens the EA App to say 'preparing game', takes a while, says Connecting to the EA App, then nothing happens and it starts all over again getting nowhere just trying to launch and failing. Steam changing from a blue button saying cancel back to the green button saying play. Also, it says Last Played Today when I haven't played the game in at least 3 days due to this issue.

I don't have any CC on either laptop or PC. I do have all expansions, game packs, stuff packs, etc. The game no longer launches whether these are downloaded or not.

At first I tried closing everything on task manager and trying again. Then I tried restarting. No luck. I've tried uninstalling DLC, Steam, EA App. I've verified the integrity of my game files via Steam - no issues found, I don't have a repair option on my EA App (from the sounds of other posts this is because I'm on Steam). I've tried unlinking and relinking my Steam and EA App. Still nothing works.

Any ideas to help? Sounds like I'm not the only one with this issue or something similar from what I can see on the EA forums.

[Angela]

I don't see anything about synchronising to a cloud, you running OneDrive?

Also when the "preparing game" pops up for me, I barely even get to read the "prep" part of "preparing" before that little window goes away and everything pops up as normal.

You either have OneDrive ruining your savegames, or security apps are suddenly blocking game.

There's like 17+ .exe files (mostly EA crap but a couple for Sims 4 game specifically) to okay with your security apps so go try get that sorted, and never ever use OneDrive if you play games, it's the worst thing ever.

[BeyondBoned]

Originally posted by Angela:

I don't see anything about synchronising to a cloud, you running OneDrive?

Also when the "preparing game" pops up for me, I barely even get to read the "prep" part of "preparing" before that little window goes away and everything pops up as normal.

You either have OneDrive ruining your savegames, or security apps are suddenly blocking game.

There's like 17+ .exe files (mostly EA crap but a couple for Sims 4 game specifically) to okay with your security apps so go try get that sorted, and never ever use OneDrive if you play games, it's the worst thing ever.

Thanks, I disabled Steam Cloud but still same issue. I do have OneDrive on my PC but none of my games are saved to it or downloaded in there.

EA and Steam and several of the downloaded games are apps that have been allowed to communicate through Windows Defender Firewall however Sims 4 isn't an option. I'm not sure how I can make it an option. And my setting to block potentially unwanted apps is turned off.

Appreciate the help, unfortunately I haven't been able to make it work still.

[Angela]

Originally posted by BeyondBoned:

Originally posted by Angela:

I don't see anything about synchronising to a cloud, you running OneDrive?

Also when the "preparing game" pops up for me, I barely even get to read the "prep" part of "preparing" before that little window goes away and everything pops up as normal.

You either have OneDrive ruining your savegames, or security apps are suddenly blocking game.

There's like 17+ .exe files (mostly EA crap but a couple for Sims 4 game specifically) to okay with your security apps so go try get that sorted, and never ever use OneDrive if you play games, it's the worst thing ever.

Thanks, I disabled Steam Cloud but still same issue. I do have OneDrive on my PC but none of my games are saved to it or downloaded in there.

EA and Steam and several of the downloaded games are apps that have been allowed to communicate through Windows Defender Firewall however Sims 4 isn't an option. I'm not sure how I can make it an option. And my setting to block potentially unwanted apps is turned off.

Appreciate the help, unfortunately I haven't been able to make it work still.

Last resort if security app fixes as below doesn't help, you could try making a new windows local user account to see if problem persists. https://www.zdnet.com/article/windows-10-tip-create-a-new-local-user-account-for-troubleshooting/

Also try logging out of your EA app and manually logging in again using your known account then loading it first before you run game via Steam shortcut for Sims 4. Steam might have made a temp account that it's choosing to launch EA app under.

As for your security apps you have to manually add each .exe file to each of your security apps. There's like 17 of them or something ridiculous.

With Defender it's - virus and threat protection settings - manage settings - exclusions.

As for the cloud thing, still sounds like something thinks it needs to be saving to a cloud somewhere even if you set it to ignore your games, so try disabling OneDrive. Where are your game save files located? Can you check.