I need help, Sims 4/EA app refuses to work no matter what

[redhalcyon68]

I recently (yesterday) got this game and tried to run it originally on the EA app, but since it wouldn't work (stuck on preparing, "things are taking a bit longer than expected), I got it on steam. Now, when I try to run it on steam, it opens an ea app window the size of a phone screen but immediately closes. Occasionally it'll tell me an error message. First one was the background processes weren't working, so I restarted the background process and checked that they weren't blocked on my end. Then it said that I didn't own the app on my account, but I did on both EA and steam and my accounts were linked. I've tried many times to restart or clear cache on EA app, restarting my computer, installing windows updates, installing newest version of c++, renaming EA app folders, and I've also tried various other methods like downloading an old version of origin. Nothing has worked. I've searched the ea forums, reddit, and just everything on google and I haven't found any other solutions.

[Jack Schitt]

Shut your computer down completely and restart it.
Uninstall the game and EA from everywhere you've installed it, then reinstall from Steam only.

[larry_roberts]

Here is some help I have collected (hope it will be of some help to someone):

To clear cache in Sims 4, you need to123:

Go to Documents/Electronic Arts/The Sims 4/ on your PC or Mac.
Delete the localthumbscache.package file from this folder.
Enter the cache folder and delete all files that end in .cache, .jpeg, or .dat, but do not delete the folder itself.
Go back to the Sims 4 folder and enter the cachestr folder. Delete all files inside this folder.

https://answers.ea.com/t5/Technical-Issues-PC/CURRENT-ISSUE-Sims-4-DLC-shows-as-installed-won-t-load-in-game/td-p/12416260

https://www.getdroidtips.com/fix-the-sims-4-save-not-loading/#:~:text=To%20do%20that%3A%201%20Open%20the%20Origin%20client,not%20loading%20issue%20has%20been%20fixed%20or%20not.

https://steamcommunity.com/app/1222670/discussions/0/3843305689142253517/

https://steamcommunity.com/app/1222670/discussions/0/3828666806668477369/

https://bestgamingtips.com/fix-link2ea-error/

https://help.ea.com/en/help/pc/link-ea-and-steam/

https://steamcommunity.com/app/1222670/discussions/0/3828665650634829307/


https://steamcommunity.com/app/1222670/discussions/0/3780246249200269220/

https://appuals.com/ea-desktop-app-wont-launch/#:~:text=Run%20EA%20App%20as%20an%20Administrator%201%20Go,7%20You%20can%20launch%20the%20EA%20App%20again.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

https://steamcommunity.com/app/1222670/discussions/0/6492543723424623336/


https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/


https://help.ea.com/en/help/ea/ea-app/download-install-update-ea-app/


https://windowsreport.com/sims-4-wont-start-fix/#:~:text=How%20do%20I%20fix%20Sims%204%20when%20it,...%206%206.%20Reset%20your%20user%20files%20

https://downdetector.com/status/the-sims-4/

https://bestgamingtips.com/fix-sims-4-expansion-packs-not-showing-up-in-game/


You can launch the EA App, click on the 3 lines top left hand corner and repair app or get help

If you right click on Sims 4 in EA app you can manage and repair (this is a slow process)

If you right click on Sims 4 in steam library, then properties, then local files you can verify files to repair

bigjoe2791:
to everyone who have a game that dont start
i did fix my game in this way

1 right click on EA app - pick open fileplace
so that you get down in where the app is
2 find the EA app updater - and run it
wait for it to finish
then it will open on your sceen - login in again
when you have done that - close it
3 start the sims 4 from the sims 4 icon on your sceen

this is what i did to make my sims 4 working again
and it did work for me
i can only hope it works for all that have the same problem
good luck to everyone that try it the same way

[CMDR_Tanglez]

But I have tried all of the above methods that apply and I'm still having these issues as well. I cannot get my Sims 4 to load.

[Jack Schitt]

Αναρτήθηκε αρχικά από CMDR_Tanglez:

But I have tried all of the above methods that apply and I'm still having these issues as well. I cannot get my Sims 4 to load.

You've completely shut your computer down, rebooted it, uninstalled from both EA and Steam, reinstalled, and it still won't run? If you've done that and it won't run contact EA support.

[CMDR_Tanglez]

Αναρτήθηκε αρχικά από Jack Schitt:

Αναρτήθηκε αρχικά από CMDR_Tanglez:

But I have tried all of the above methods that apply and I'm still having these issues as well. I cannot get my Sims 4 to load.

You've completely shut your computer down, rebooted it, uninstalled from both EA and Steam, reinstalled, and it still won't run? If you've done that and it won't run contact EA support.

Thanks. I was just hoping someone had found a work around by now.

[Jack Schitt]

Have you checked Task Manager to see if the game is listed there? Too many people aren't patient enough to wait for the launch process to complete. They keep clicking the 'Play' button multiple times. That can cause the game to try and run multiple processes of it self, therefore the game locks up and won't launch.

[CMDR_Tanglez]

Αναρτήθηκε αρχικά από Jack Schitt:

Have you checked Task Manager to see if the game is listed there? Too many people aren't patient enough to wait for the launch process to complete. They keep clicking the 'Play' button multiple times. That can cause the game to try and run multiple processes of it self, therefore the game locks up and won't launch.

Yes... I have given it enough time many times. It still won't work.

[Jack Schitt]

Do you have it installed on both Steam and EA? That's caused similar issues for some people. Uninstall it from everywhere if you do have it installed on both EA and Steam, uninstall the EA app, then only install from Steam. Don't install the EA app until you try to launch it from Steam and it tells you to. That will insure you have the newest version of the EA app.

Try that if you haven't.

[CMDR_Tanglez]

Αναρτήθηκε αρχικά από Jack Schitt:

Do you have it installed on both Steam and EA? That's caused similar issues for some people. Uninstall it from everywhere if you do have it installed on both EA and Steam, uninstall the EA app, then only install from Steam. Don't install the EA app until you try to launch it from Steam and it tells you to. That will insure you have the newest version of the EA app.

Try that if you haven't.

Yes tried it twice already

[Jack Schitt]

If you've exhausted community suggestions the only thing left is contacting official EA support. https://help.ea.com/en/the-sims/the-sims-4/?r=1

[Bleda]

Our beloved Sims Company has launched a beautiful update for the game, which usually causes the game to malfunc... mean to stop wor... to mess everyth... to have some problems for some time. So be patient, this will happen forever while you play it. Tomorrow or the day after it will work. Maybe.

[CMDR_Tanglez]

Αναρτήθηκε αρχικά από Bleda:

Our beloved Sims Company has launched a beautiful update for the game, which usually causes the game to malfunc... mean to stop wor... to mess everyth... to have some problems for some time. So be patient, this will happen forever while you play it. Tomorrow or the day after it will work. Maybe.

It's been going on since before the update.