Not able to access DLC after linking EA Games to Steam **RESOLVED**

[Julia]

I have been playing The Sims 4 through Origin and now EA Games for years and have purchased an unholy amount of DLC. I wanted to link my account to Steam in case certain deals or bundles were different than those on EA Games/occurred at different times. My EA Games account says I'm linked to Steam, but now when I load the game I do not have any of my DLC. If I go to the "Packs" and "Kits" page of the title screen in-game it says I own all the packs I do and says I have them on EA Games. On Steam, however, it says I only have the base game. I do not know how to fix this issue and I definitely do not want to buy all of my DLC again. Thanks.

Update:
Problem fixed! Xeriath, thanks for the link as the solution through it worked. If any of you have this problem, the fix is to copy all of your contents from the EA Games "The Sims 4" folder (should include _Installer, _overlay, Data, etc.) to the equivalent Steam app folder. This will keep all of your data, DLC, mods, everything. Thanks everyone for the help! Also, Steam Support will tell you there is no solution so I do not recommend asking them for help if you have this problem, if this does not fix it I would reach out to EA Games.

[Griswold]

So, I'm playing on mac and I love the base game.
For us, you can only play using Origin. Steam does not have the mac port. I'm trying to figure out how this works. From what I've read (Not 100% certain) DLC can only transfer one way.
Steam DLC -> Origin but not the other way around.

[Julia]

Huh, thanks for the info. That is frustrating. It is weird that even after uninstalling the Steam version it still will not let me play with DLC. Might just call Steam support.

[Xeriath]

It seems you suffer from same problem as here: https://steamcommunity.com/app/1222670/discussions/0/3806153138199377775/


If you are a Mac-Player, then Ascetian is right. You can only get access if you install Sims 4 on Steam and here you need a computer with Windows. So, if you are a Mac-Player you need to purchase all DLC on Origin because Steam only offers a Windows license and then you have only access to your Steam DLC if you install/start the base game on Steam.

[Julia]

Originally posted by Xeriath:

It seems you suffer from same problem as here: https://steamcommunity.com/app/1222670/discussions/0/3806153138199377775/


If you are a Mac-Player, then Ascetian is right. You can only get access if you install Sims 4 on Steam and here you need a computer with Windows. So, if you are a Mac-Player you need to purchase all DLC on Origin because Steam only offers a Windows license and then you have only access to your Steam DLC if you install/start the base game on Steam.

OMG this is exactly it! Not a Mac user though. So the only thing is that I am scared to unlink the accounts because there is a potential loss of data. I contacted Steam Support twice and both times I did not get a response on how to fix the issue and was eventually told to contact EA Games. I’ll reach out to them today… I wish there was more publicized caution when linking these :( Thank you for the help and guidance!

[Xeriath]

You could try to request that EA unlink your account. As long you don’t have any DLC bought to steam you should not have any issues. If you get issues, you can link your account again. If you contact EA support, look for chat option and not email. If you don’t have the option change the help topic until you get the chat option, they normally will still help you. If you not from USA change your country to USA or United Kingdom, at least from my tries you got more help from them.

The other option would be just play it on steam. The linked topic should help to fix your issue and that you get your DLC back. It’s likely that your EA APP has installed your DLC in the wrong folder, so that Steam doesn’t recognize your DLCS. (Repair on Steam should fix this issue too after you copy the folders in the steam path)