Video card error

[ikeaanderson839]

[Oe6d1221:1df48dc:80010000:000000001]
I haven’t been able to play this game in 3 months I don’t know what to do and how to fix it I have tried everything and searched everywhere for help

[Swing]

This isn't going to help. What kind of video card is it? What happens before you get the error? Have you updated the drivers on the card? Please be specific.

[larry_roberts]

The EA App was updated recently, if you need it again it's here (if you already have it installed it will give you the option to repair it, if you install it again):

https://www.ea.com/ea-app

Also, if you run your current version of the EA App and click on the lines at the top left corner of the app, then help, you have app recovery and app restart options. You may need your log in details.

Also if you click on Sims 4 and manage you can repair the Sims (be warned this can take some time).

[larry_roberts]

Here is some help I have collected (hope it will be of some help to someone):

To clear cache in Sims 4, you need to123:

Go to Documents/Electronic Arts/The Sims 4/ on your PC or Mac.
Delete the localthumbscache.package file from this folder.
Enter the cache folder and delete all files that end in .cache, .jpeg, or .dat, but do not delete the folder itself.
Go back to the Sims 4 folder and enter the cachestr folder. Delete all files inside this folder.



https://www.getdroidtips.com/fix-the-sims-4-save-not-loading/#:~:text=To%20do%20that%3A%201%20Open%20the%20Origin%20client,not%20loading%20issue%20has%20been%20fixed%20or%20not.

https://steamcommunity.com/app/1222670/discussions/0/3843305689142253517/

https://steamcommunity.com/app/1222670/discussions/0/3828666806668477369/

https://bestgamingtips.com/fix-link2ea-error/

https://help.ea.com/en/help/pc/link-ea-and-steam/

https://steamcommunity.com/app/1222670/discussions/0/3828665650634829307/


https://steamcommunity.com/app/1222670/discussions/0/3780246249200269220/

https://appuals.com/ea-desktop-app-wont-launch/#:~:text=Run%20EA%20App%20as%20an%20Administrator%201%20Go,7%20You%20can%20launch%20the%20EA%20App%20again.

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

https://steamcommunity.com/app/1222670/discussions/0/6492543723424623336/


https://help.ea.com/en-gb/help/account/im-locked-out-of-my-ea-account/


https://help.ea.com/en/help/ea/ea-app/download-install-update-ea-app/


https://windowsreport.com/sims-4-wont-start-fix/#:~:text=How%20do%20I%20fix%20Sims%204%20when%20it,...%206%206.%20Reset%20your%20user%20files%20

https://downdetector.com/status/the-sims-4/

https://bestgamingtips.com/fix-sims-4-expansion-packs-not-showing-up-in-game/


You can launch the EA App, click on the 3 lines top left hand corner and repair app or get help

If you right click on Sims 4 in EA app you can manage and repair (this is a slow process)

If you right click on Sims 4 in steam library, then properties, then local files you can verify files to repair

bigjoe2791:
to everyone who have a game that dont start
i did fix my game in this way

1 right click on EA app - pick open fileplace
so that you get down in where the app is
2 find the EA app updater - and run it
wait for it to finish
then it will open on your sceen - login in again
when you have done that - close it
3 start the sims 4 from the sims 4 icon on your sceen

this is what i did to make my sims 4 working again
and it did work for me
i can only hope it works for all that have the same problem

[larry_roberts]

Also if you search for [Oe6d1221:1df48dc:80010000:000000001] you will get a number of results, and it's worth bringing up the windows task manager (assuming you are using windows) to 'end task' with any Sims 4 or EA App occurrences.

[Xautos]

Originally posted by larry_roberts:

Also if you search for [Oe6d1221:1df48dc:80010000:000000001] you will get a number of results, and it's worth bringing up the windows task manager (assuming you are using windows) to 'end task' with any Sims 4 or EA App occurrences.

i looked those up an hour ago. turns out i'm having a similar issue, even on proton. i managed to get around the issue by changing the proton version to force the EA App to reinstall itself and thus get past the problem.

I can't do much behind the scenes to change it, it was hard enough getting proton to work at all with the EA App. if i change too much of anything it could make it so it don't work again.

[Swing]

I see this term, "proton" getting tossed around, but I have no clue what it is. Could someone please fill me in? Is it solely something related to Steam? Thanks.

[Xautos]

Originally posted by Swing:

I see this term, "proton" getting tossed around, but I have no clue what it is. Could someone please fill me in? Is it solely something related to Steam? Thanks.

Linux users who have the steam client use a compatibility layer called Proton, it allows linux users to play windows games from steam. some work without issue through proton (and perfectly as well where performance is concerned) but others don't work at all. EA App and previously Origin was always a PITA when it came to working together, not sure why but i had to make a lot of adjustments to make it work.

[Jack Schitt]

Originally posted by ikeaanderson839:

[Oe6d1221:1df48dc:80010000:000000001]
I haven’t been able to play this game in 3 months I don’t know what to do and how to fix it I have tried everything and searched everywhere for help

Make sure your system drivers and operating system (Windows?) is up to date. Your video card drivers especially.

Originally posted by Swing:

I see this term, "proton" getting tossed around, but I have no clue what it is. Could someone please fill me in? Is it solely something related to Steam? Thanks.

Proton encourages compatibility for Windows based games and software to run on Linux based operating systems. Linux based operating system and Steam Deck users can use it to run games and software that aren't specifically designed to run on those systems.
https://en.wikipedia.org/wiki/Proton_(software)

[Swing]

Thank you Xautos and Jack, much appreciated!