Logitech Pro X Wireless Headset issues

[AlphaVictorKilo]

So I've got this wonderful (imo) piece of hardware that just doesn't cooperate with Detroit.

Here's the problem, if I have it plugged in on the USB-C cable and is charging, I get audio cutouts like it's disconnecting from the receiver and then reconnecting. Happens about every five minutes or so and is quite annoying as you can imagine.

However if I unplug it and use it exclusively wireless...no problems whatsoever.

Kinda baffling

So I've updated all the drivers, reinstalled Logitech G-Hub, etc so don't think it's a driver issue (and checking on the sound settings when it happens it never shows as disconnected so not sure what's happening there)

Help? I mean I can play wirelessly, sure, but it's just an odd issue I'd love to have resolved

[Moemag]

Hey, I'm facing the same issue but at all times not just with specific games, do you have any updates you can share?

[ssaints]

This is also happening to me as well. Whenever it is plugged in and charging, it disconnects and reconnects every 5 minutes and plays the on/off sound but doesn't when I'm using wirelessly. I always thought maybe it had something to do on my end with my PC, but I see that it is not the case.

[Darkracer125]

the problem is the software. can't do anything against it. just regret buying it like the rest of us. and get a replacement once it becomes fully unusable.

[rOn]

No solution for this. I end up claiming warranty to logitech and they gave me a new pair of headset. Unfortunately, 2nd pair having the same issue. As a workaround just dont let the battery percentage fall below 50% and you will be good.

[Darkracer125]

Originally posted by rOn:

No solution for this. I end up claiming warranty to logitech and they gave me a new pair of headset. Unfortunately, 2nd pair having the same issue. As a workaround just dont let the battery percentage fall below 50% and you will be good.

how long did you own it?
i might just try the same myself.
though seeing as i had to replace the earpads once already i think i am passed my warrenty by now.

[จามา]

Seen a reddit thread that said to look into C:\Users\[UR USER]\AppData\Local\LGHUB
and to delete the Settings,json file, trying to drain my battery to 0% right now and then will try to use while its charging and see if the issue persists