Hotel Renovator

Hotel Renovator

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Pinkie Mar 23, 2023 @ 12:35pm
Crashes
Is anyone else having literal constant crashes since the last patch?
The longest Ive managed to get the game to actually run without crashing is 11 minutes. I'm at the point of giving up.

There doesnt seem to be one single thing that causes it, its crashed in the elevator, in the walls menu, walking through the lobby, I even had one crash when I went AFK for a few minutes, so I was stood completely still.

The error message is always -
LowLevelFatalError [File:Unknown] [Line: 202]
unreal Engine is exiting due to D3D device being lost. D3D device was not available to assertain DXGI cause

I really do want to enjoy this game. But this is beyond annoying at this stage.
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Showing 1-6 of 6 comments
Oshunsar Mar 23, 2023 @ 1:39pm 
https://forums.unrealengine.com/t/does-anybody-know-how-to-fix-d3d-device-being-lost/235377/14
Could be UE, Windows 10, the driver, the card or the mainboard :)
Pinkie Mar 23, 2023 @ 2:24pm 
Originally posted by Oshunsar:
https://forums.unrealengine.com/t/does-anybody-know-how-to-fix-d3d-device-being-lost/235377/14
Could be UE, Windows 10, the driver, the card or the mainboard :)

Thanks, I'll give the info in the link a shot.
I was having crashes before the last patch, but not at this frequency. So willing to give anything a shot if it means I might actually be able to finish the game!
allrelative Mar 23, 2023 @ 9:04pm 
Yes,. It seems to happen to me in/near the elevator if there are several people in there and in the lobby. I look at the corner in the elevator and wait several seconds before exiting the elevator so the floor can load.
Last edited by allrelative; Mar 23, 2023 @ 9:04pm
K-Rizz May 13, 2023 @ 12:28pm 
Originally posted by Pinkie:
Originally posted by Oshunsar:
https://forums.unrealengine.com/t/does-anybody-know-how-to-fix-d3d-device-being-lost/235377/14
Could be UE, Windows 10, the driver, the card or the mainboard :)

Thanks, I'll give the info in the link a shot.
I was having crashes before the last patch, but not at this frequency. So willing to give anything a shot if it means I might actually be able to finish the game!


Did you ever find a solution? I'm having the same issue.
Siemasz May 15, 2023 @ 4:22am 
Hey guys! We're looking into these crushes. We'll let you know once we get to the bottom of this.
RAVENROOK Jun 27, 2023 @ 10:04am 
Originally posted by Pinkie:
Is anyone else having literal constant crashes since the last patch?
The longest Ive managed to get the game to actually run without crashing is 11 minutes. I'm at the point of giving up.

There doesnt seem to be one single thing that causes it, its crashed in the elevator, in the walls menu, walking through the lobby, I even had one crash when I went AFK for a few minutes, so I was stood completely still.

The error message is always -
LowLevelFatalError [File:Unknown] [Line: 202]
unreal Engine is exiting due to D3D device being lost. D3D device was not available to assertain DXGI cause

I really do want to enjoy this game. But this is beyond annoying at this stage.
Could be a driver issue you have there. Try updating your drivers and see if that works.
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Showing 1-6 of 6 comments
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