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game isn't finished it still has bugs to be worked out
The penthouse has multiple rooms there are even some tiny rooms that can be overseen also the balcony outside needs to be cleaned to i can`t tell if there is a bug but i had none and i was able to rent out the penthouse!
i ended up finding a bit in bathroom that wasn't cleaned, apparently through the wall after going over it 100 times, managed to book it twice and now its at 5* and i cant book it again because its "incomplete" along with the whole hotel being everything complete but no next steps
Please check if all your rooms are rented out, maybe there is a piece of furniture missing somewhere. There is a known bug where the game doesn't register one of the furniture pieces after a waterpipe leak event, or the chicken event. You would need to sell a furniture piece like a table, bed, or chair and place it back in the room.
Let me know if that helps, if not we will figure something out.
I tried selling a few things but the icon didn't pop up to show what was missing, it just kept showing "Book Penthouse"
I have also noticed sometimes you have to go to each floor to refresh the roomba. just step off the elevator is usually enough.
Make sure that you are 'pushing' your vacuum INTO the walls in case the trash has gone into the Twilight Zone. Many people have said that this is where their trash was found and the room finally updates to cleaned. I hope the issue is this simple for you, (in the event that you haven't already tried it at any rate), aside from that, I cannot imagine what is causing it other than a bug.