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A character that has unlocked it on a previous server can then unlock it for the new character.... kinda messy workaround if you ask me
The quest only stops working when all players on the server have already done the quest.
But the side effect of that, is if a player who has done a quest then tries to do the same quest on there private game, it can bug out.
This seems to only really effect the ancient spires and the Hollow Halls.
The fix is to create a second 'new' toon for your private server/solo game, have it join (and just get to your fire spire) This means ALL quests on your private game are not completed by all players so they now work correctly
Anyway, that worked for me and a few others I know
I had the exact same issue, and a friend of mine (With wich I already played on another coop world) created a new character, and came in the world I had the bug with the ancient spire quest.
Then, we went up in the tower again, and when I approached the flame with him (and his new character created on purpose !) I was finally able to trigger the flame and unlock its teleportation ! And finally, completed the quest I was stucked with ! So, really, if you have this problem, this solution seems to be working like a charm ! Creating a new character and do the tower with it along with the character you want the quest to be completed !
My friend is now keeping the new character he created to help me, in case of futures bugs like this...and hoping the devs solve it one day ! ^^
If not, maybe I'm able to help with this. I have a level 12 char who has no own world and played exclusively on public servers. This char didn't finish the "Reach the Capital" quest yet, and therefore he should be able to complete this in your world.