Second Chapter / Crusader camp / Commander's tent Bug report

[James Of Elmshire]

Hi, I have finished the first chapter and am at the crusader camp. I finished visiting the camp and I am supposed to go to the commander's camp talk to the queen. When I try to enter the tent my screen becomes black and I cannot do anything. Do you guys have this bug? and maybe know how to fix it ?

[アンジェル]

contactjordiili původně napsal:

contactjordiili původně napsal:

Sure I'm a total noob tho so can I post a file here or should I upload it to a file sharing site then post the link?

https://we.tl/t-krtjDyYCu1

The file returned, saved update after entering and leaving the tents:
https://litter.catbox.moe/wc449z.zks

Please check if it makes a difference for you.

During my testing I had the advanced developer mode mod active but could not tell that there is something wrong with the game behaviours. At least not on my PC.

I suggest you submit a bug report ingame via ALT+B, so the developers can investigate it more properly. It could be anything, from your GFX to Unity - hard to tell without knowing the details of your system.

Here are some screenshots so you do not miss out on overtips text.

https://ibb.co/qyG8sh3
https://ibb.co/WW6ky83
https://ibb.co/564zfPr
https://ibb.co/JjFqK4Q
https://ibb.co/cNkjnmZ
https://ibb.co/WtDRxgd
https://ibb.co/Y8K6sFW

[JORDIII]

アンジェル původně napsal:

contactjordiili původně napsal:

https://we.tl/t-krtjDyYCu1

The file returned, saved update after entering and leaving the tents:
https://litter.catbox.moe/wc449z.zks

Please check if it makes a difference for you.

During my testing I had the advanced developer mode mod active but could not tell that there is something wrong with the game behaviours. At least not on my PC.

I suggest you submit a bug report ingame via ALT+B, so the developers can investigate it more properly. It could be anything, from your GFX to Unity - hard to tell without knowing the details of your system.

Here are some screenshots so you do not miss out on overtips text.

https://ibb.co/qyG8sh3
https://ibb.co/WW6ky83
https://ibb.co/564zfPr
https://ibb.co/JjFqK4Q
https://ibb.co/cNkjnmZ
https://ibb.co/WtDRxgd
https://ibb.co/Y8K6sFW

Thanks so much I'll load it up now and let you know. I truly appreciate you taking the time out for this.

[アンジェル]

TheMandaJORDYan původně napsal:

Thanks so much I'll load it up now and let you know. I truly appreciate you taking the time out for this.

You are welcome. I really want to help you and other people out to enjoy the game more. It is also in my personal interest that the developers help and improve the game so we all can enjoy it more in the future.

If it works for you now we might be able to work out a workaround.

[JORDIII]

アンジェル původně napsal:

TheMandaJORDYan původně napsal:

Thanks so much I'll load it up now and let you know. I truly appreciate you taking the time out for this.

You are welcome. I really want to help you and other people out to enjoy the game more. It is also in my personal interest that the developers help and improve the game so we all can enjoy it more in the future.

If it works for you now we might be able to work out a workaround.

Yeah still doing it and actually makes my Macbook shut down so I can't report it while it's happening. as far as my specs go:

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)
Processor 1.4 GHz Quad-Core Intel Core i5
Memory 16 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 645 1536 MB

[アンジェル]

TheMandaJORDYan původně napsal:

アンジェル původně napsal:

You are welcome. I really want to help you and other people out to enjoy the game more. It is also in my personal interest that the developers help and improve the game so we all can enjoy it more in the future.

If it works for you now we might be able to work out a workaround.

Yeah still doing it and actually makes my Macbook shut down so I can't report it while it's happening. as far as my specs go:

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)
Processor 1.4 GHz Quad-Core Intel Core i5
Memory 16 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 645 1536 MB

Okay, let us continue with your original save file. Just in case.

Your system's specification reminds me of something:

2000Valand původně napsal:

Known issues - list

1. My game freezes on 9X% during loading.
• Status: Known issue | We are working on it | PC: Fixed | MacOS: Working on it
• Reason: Issue with Intel iGPU
• Tips how to fix it:
• Disable iGPU
• Both GPU drivers update

Maybe it is related, but I do not know what disabling the iGPU means. Like: a MacBook/Notebook just has one GPU, right? I will keep my eyes peeled if I find anything else useful. But it is good to know, that it seems to be a known issue.

https://steamcommunity.com/app/1184370/discussions/0/5086242673960965307/

[JORDIII]

アンジェル původně napsal:

TheMandaJORDYan původně napsal:

Yeah still doing it and actually makes my Macbook shut down so I can't report it while it's happening. as far as my specs go:

MacBook Pro (13-inch, 2020, Two Thunderbolt 3 ports)
Processor 1.4 GHz Quad-Core Intel Core i5
Memory 16 GB 2133 MHz LPDDR3
Graphics Intel Iris Plus Graphics 645 1536 MB

Okay, let us continue with your original save file. Just in case.

Your system's specification reminds me of something:

2000Valand původně napsal:

Known issues - list

1. My game freezes on 9X% during loading.
• Status: Known issue | We are working on it | PC: Fixed | MacOS: Working on it
• Reason: Issue with Intel iGPU
• Tips how to fix it:
• Disable iGPU
• Both GPU drivers update

Maybe it is related, but I do not know what disabling the iGPU means. Like: a MacBook/Notebook just has one GPU, right? I will keep my eyes peeled if I find anything else useful. But it is good to know, that it seems to be a known issue.

just googled how to disable the GPU and it turns out I only have one so there's no switching between graphic cards. From my end it doesn't seem like that's the problem but then again, I'm just a novice.

[アンジェル]

TheMandaJORDYan původně napsal:

just googled how to disable the GPU and it turns out I only have one so there's no switching between graphic cards. From my end it doesn't seem like that's the problem but then again, I'm just a novice.

It is really hard to tell, like it has been in this thread: https://steamcommunity.com/app/1184370/discussions/0/5086242673960965307/

I do not think it is your or your Macbooks fault either, considering all drivers are up to date etc. It seems to be too specific to me, considering it seems to work smoothly for GOG.com versions users. Might be an issue which has been patched in even, I cannot tell.

At this point we need someone who is very familiar with the game and Macbooks to tell it for sure, since I am more knowledgable about PCs.

The good news is: with you sharing your system's specs it has become easier to pinpoint the issue.

[JORDIII]

アンジェル původně napsal:

TheMandaJORDYan původně napsal:

just googled how to disable the GPU and it turns out I only have one so there's no switching between graphic cards. From my end it doesn't seem like that's the problem but then again, I'm just a novice.

It is really hard to tell, like it has been in this thread: https://steamcommunity.com/app/1184370/discussions/0/5086242673960965307/

I do not think it is your or your Macbooks fault either, considering all drivers are up to date etc. It seems to be too specific to me, considering it seems to work smoothly for GOG.com versions users. Might be an issue which has been patched in even, I cannot tell.

At this point we need someone who is very familiar with the game and Macbooks to tell it for sure, since I am more knowledgable about PCs.

The good news is: with you sharing your system's specs it has become easier to pinpoint the issue.

Again, thanks so much for taking time out of your day to at least take a look at this for me. I'll just keep my ears (eyes) to the forums and see if there's a workaround or a patch in the near future.

[アンジェル]

TheMandaJORDYan původně napsal:

I'll just keep my ears (eyes) to the forums and see if there's a workaround or a patch in the near future.

I will do the same. Until then I encourage everyone affected to send a bug report. It does not matter if you do not catch the issue "on the act". It suffices to send one bug report with a sufficient description, marked as critical since it stops progress of the game, and sending in your save file with specs. The more people do so, the more likely it gets fixed as soon as possible. Let us hope it will not take that long.

[アンジェル]

MaLal původně napsal:

Aazamandius původně napsal:

Добрый день! Подскажите, пожалуйста, когда планируется фикс на MAC M1, где (и это первый раз за 10 лет пользования маком) при загрузке уровня игра виснет. Виснет так, что следом виснет вся машина и помогает только перезагрузка. Игра прекрасная, но с учетом того что играть невозможно вовсе, а информации от разработчиков нет, это все носит крайне негативный характер.

For MAC M1 users - it is very strange but in some cases you may undress all items from your main character and next location will load okay. But not during storming the castle.

For developers - maybe this info will help to fix this issue. This is unacceptable. We are not playing on calculators - so please focus on users who will ready to buy addons.

В курсе этой проблемы, да, активно работаем чтобы разобраться что и почему идет не так на маках, как только у нас будет какая-то информация - дадим знать. Прошу прощения, что возникла такая ситуация, понимаем, что это, мягко говоря, не очень.

Now this would be hilarious if the mentioned work around is helpful in this case...

[JORDIII]

アンジェル původně napsal:

MaLal původně napsal:

В курсе этой проблемы, да, активно работаем чтобы разобраться что и почему идет не так на маках, как только у нас будет какая-то информация - дадим знать. Прошу прощения, что возникла такая ситуация, понимаем, что это, мягко говоря, не очень.

Now this would be hilarious if the mentioned work around is helpful in this case...

hmm I'll try this when I get to my computer. Thanks for the tip!

[アンジェル]

I have added the information we have had here and the recent developer's statement to the Known issues community addendum thread: https://steamcommunity.com/app/1184370/discussions/0/2963922521568105023/

Everyone who is affected and has not sent a bug report yet: your contribution will be helpful for all Mac users - so please, make bug reports.

[JORDIII]

アンジェル původně napsal:

MaLal původně napsal:

В курсе этой проблемы, да, активно работаем чтобы разобраться что и почему идет не так на маках, как только у нас будет какая-то информация - дадим знать. Прошу прощения, что возникла такая ситуация, понимаем, что это, мягко говоря, не очень.

Now this would be hilarious if the mentioned work around is helpful in this case...

Yea didn't work I uninstalled then reinstalled because the latest update made the game crash at startup.. but tried removing all gear and still the same issue. Hey do you think you could take the save I sent, go into the tent and save afterwards for me? I'll watch a video to know what was said in the tent for the time being.

[アンジェル]

TheMandaJORDYan původně napsal:

Hey do you think you could take the save I sent, go into the tent and save afterwards for me? I'll watch a video to know what was said in the tent for the time being.

Here you go: https://litter.catbox.moe/7l7q23.zks

Or did you want me to finish the stuff inside the tent for you? (I just walked in and saved for now)

[JORDIII]

アンジェル původně napsal:

TheMandaJORDYan původně napsal:

Hey do you think you could take the save I sent, go into the tent and save afterwards for me? I'll watch a video to know what was said in the tent for the time being.

Here you go: https://litter.catbox.moe/7l7q23.zks

Or did you want me to finish the stuff inside the tent for you?

yes the latter as I can't access any of it because of the bug, and save soon as you got out the tent?