Errors & Blue Screens

[Lechuck's Beard]

I've used this version of Movavi for loads of editing and gaming videos without issue before. I've not used it for months, until now.

3 times in a row while editing an hour long Arma 3 video, Movavi crashed. I got 3 different blue screens each time, along with the error codes. These 3 errors happened within 5 minutes of each other.

1) UNEXPECTED KERNEL MODE TRAP (The UNEXPECTED KERNEL MODE TRAP error is a bug that indicates that the CPU generated a trap which the kernel was unable or is not allowed to catch or the system is in an unrecoverable error. It's an error that affects Windows 10, Windows 8 and Windows 8.1 Systems)

2) DPC WATCHDOG VIOLATION ERROR (The DPC WATCHDOG VIOLATION error is caused by a hardware component, its driver, or a software program. To resolve this blue screen issue, make sure to check any of your data and power cables. You may also try to replace the iastor)

3) WHEA UNCORRECTABLE ERROR (If you see the text “WHEA_UNCORRECTABLE_ERROR,” it means that a hardware error has occurred. To fix it, try the following: Get all the latest updates with Windows Update. Go to Settings > Update & security > Windows Update, and then select Check for updates)

The codes are in caps, I'm not shouting =)

Google tells me these are hardware related errors, but this only happens when using Movavi. PC is maintained and up to date with all drivers etc. Having double and triple checked my PC, I can't find anything related to those error codes. Apparently I'm good to go.

I loaded up Movavi a 4th time but this time it started to hang, became unresponsive, and the audio from the video I was editing just stuttered over and over. I was able to close Movavi down. However, the audio stutter remained even with Movavi closed down. I closed Steam too and opened Tasks Manager to find Movavi is still running (35%) and will not close down the process with the use of 'End Task'

Sorry for the wall of text. Can anyone help?

Thanks

Edit - Noticed CPU usage in task manager was shooting up to the 80% mark. Turned off optimise HD clip for now which seems to stop that. This was never an issue before today.

[Movavi]

Originally posted by NukSooKow:

I've used this version of Movavi for loads of editing and gaming videos without issue before. I've not used it for months, until now.

3 times in a row while editing an hour long Arma 3 video, Movavi crashed. I got 3 different blue screens each time, along with the error codes. These 3 errors happened within 5 minutes of each other.

1) UNEXPECTED KERNEL MODE TRAP (The UNEXPECTED KERNEL MODE TRAP error is a bug that indicates that the CPU generated a trap which the kernel was unable or is not allowed to catch or the system is in an unrecoverable error. It's an error that affects Windows 10, Windows 8 and Windows 8.1 Systems)

2) DPC WATCHDOG VIOLATION ERROR (The DPC WATCHDOG VIOLATION error is caused by a hardware component, its driver, or a software program. To resolve this blue screen issue, make sure to check any of your data and power cables. You may also try to replace the iastor)

3) WHEA UNCORRECTABLE ERROR (If you see the text “WHEA_UNCORRECTABLE_ERROR,” it means that a hardware error has occurred. To fix it, try the following: Get all the latest updates with Windows Update. Go to Settings > Update & security > Windows Update, and then select Check for updates)

The codes are in caps, I'm not shouting =)

Google tells me these are hardware related errors, but this only happens when using Movavi. PC is maintained and up to date with all drivers etc. Having double and triple checked my PC, I can't find anything related to those error codes. Apparently I'm good to go.

I loaded up Movavi a 4th time but this time it started to hang, became unresponsive, and the audio from the video I was editing just stuttered over and over. I was able to close Movavi down. However, the audio stutter remained even with Movavi closed down. I closed Steam too and opened Tasks Manager to find Movavi is still running (35%) and will not close down the process with the use of 'End Task'

Sorry for the wall of text. Can anyone help?

Thanks

Edit - Noticed CPU usage in task manager was shooting up to the 80% mark. Turned off optimise HD clip for now which seems to stop that. This was never an issue before today.

Hello!

We apologize for any inconvenience. Please contact our support team (Open Movavi official website, click on "Support Center" and then "Submit a request") and describe your problem in detail. We will help you resolve this issue.

Best regards,
Movavi team.