Can't Play, need help please!

[Ninja Santa]

Just purchased this game and cannot get past either title screen or character creation before it freezes and i cannot click anything or do anything. Music plays still in the background, The only way i can exit the game is with task manager. My graphic card wasn't up to date, updated it, to no avail, verified game files, nothing was missing or failed to validate. I uninstalled and reinstalled it and it didn't fix, I saw a comment about changing computer language to Chinese and that doesn't work as either. Tried both sfw and nsfw and I get same results. Any ideas on why it won't load?

[Make]

When you start the game, it might take some time until it loads the title screen. Same thing might happen when loading the character creation screen.

Try switching the resolution from full screen to windowed and scaling the resolution down:
https://steamcommunity.com/sharedfiles/filedetails/?id=2914121228

You can also try disabling cloud saves and deleting previous saves files in this directory:

Windows:

%USERPROFILE%/AppData/LocalLow/GameUncle/UncleNeighbor

MacOS:

~/Library/Application Support/GameUncle/UncleNeighbor

The game doesn't have that many settings to tinker with and the game itself is coded in Unity. I wonder if another program is interfering, like a firewall or something else running in background.

[Ninja Santa]

Originally posted by Make:

When you start the game, it might take some time until it loads the title screen. Same thing might happen when loading the character creation screen.

Try switching the resolution from full screen to windowed and scaling the resolution down:
https://steamcommunity.com/sharedfiles/filedetails/?id=2914121228

You can also try disabling cloud saves and deleting previous saves files in this directory:

Windows:

%USERPROFILE%/AppData/LocalLow/GameUncle/UncleNeighbor

MacOS:

~/Library/Application Support/GameUncle/UncleNeighbor

The game doesn't have that many settings to tinker with and the game itself is coded in Unity. I wonder if another program is interfering, like a firewall or something else running in background.

I did forget to mention it was in windowed mode by default when first playing. I deleted whatever auto save was in the saves folder, disabled cloud, and it still freezes upon doing anything or even just letting the game sit there. And for me it doesn't take too long to load, and did check my firewall last night and it's allowed through, so i'm not sure what else could be interfering with it...its only this game I've had this problem for. Even changed Screen Resolution and same things still happens.

(Edit)
I've even reinstalled steam and it still freezes upon trying to create a character or if i let the game sit there.

[Make]

Originally posted by =H=Ninja Santa:

it still freezes upon doing anything or even just letting the game sit there. i'm not sure what else could be interfering with it...its only this game I've had this problem for. Even changed Screen Resolution and same things still happens.

(Edit)
I've even reinstalled steam and it still freezes upon trying to create a character or if i let the game sit there.

I think you should probably post your system specs, so if anyone else experiences this issue it can probably tracked to what is causing it. If you're on Windows, check from task manager what processes are running in the background while you're playing the game.

Couldn't find anything on this forum about this issue. Might be only specific to this game or it might affect other Unity games as well.

[Ninja Santa]

Originally posted by Make:

Originally posted by =H=Ninja Santa:

it still freezes upon doing anything or even just letting the game sit there. i'm not sure what else could be interfering with it...its only this game I've had this problem for. Even changed Screen Resolution and same things still happens.

(Edit)
I've even reinstalled steam and it still freezes upon trying to create a character or if i let the game sit there.

I think you should probably post your system specs, so if anyone else experiences this issue it can probably tracked to what is causing it. If you're on Windows, check from task manager what processes are running in the background while you're playing the game.

Couldn't find anything on this forum about this issue. Might be only specific to this game or it might affect other Unity games as well.

soo im not sure if this enough/correct or if i need to post more?

CPU

AMD Ryzen 5 5600G with Radeon Graphics

RAM

Installed Physical Memory (RAM) 32.0 GB

GPU

NVIDIA GeForce GTX 1660

[Make]

Based on your system specs. Seems like you have two GPUs. The one that comes with your motherboard (AMD) which is integrated and the dedicated one (NVIDIA). I'm not sure which one the game defaults to, but try to find a way for the game to use the dedicated graphics card (NVIDIA). Also, make sure your NVIDIA drivers are updated.

You might also have to tinker with power saving modes. Seems like "Power saving" defaults to integrated graphics while "High performance" defaults to dedicated GPU. You can set these modes for each game from "Graphic settings" menu in Windows:
https://www.youtube.com/watch?v=bvT7G4I4ei4

[Ninja Santa]

Originally posted by Make:

Based on your system specs. Seems like you have two GPUs. The one that comes with your motherboard (AMD) which is integrated and the dedicated one (NVIDIA). I'm not sure which one the game defaults to, but try to find a way for the game to use the dedicated graphics card (NVIDIA). Also, make sure your NVIDIA drivers are updated.

You might also have to tinker with power saving modes. Seems like "Power saving" defaults to integrated graphics while "High performance" defaults to dedicated GPU. You can set these modes for each game from "Graphic settings" menu in Windows:
https://www.youtube.com/watch?v=bvT7G4I4ei4

Unfortunately that did not help at all for me, followed and did everything in the video you provided, here is a video of what i am talking about what it does for me. https://youtu.be/UU2NjeiD3Ew, it basically becomes unresponsive besides sound. but the task manager never shows it stopped working.

I tried messing around with NVIDIA control panel settings but nothing worked for it and my nvidia control panel does not have the option to set preferred graphics processor.

[Make]

Originally posted by =H=Ninja Santa:

I tried messing around with NVIDIA control panel settings but nothing worked for it and my nvidia control panel does not have the option to set preferred graphics processor.

I suppose you tried different settings in:

3D Settings (in NVIDIA Control Panel)
	> Manage 3D Settings
		>  Program Settings (tab)
			> UncleNeighbor

Like setting Max Frame Rate to 60 and so on? I searched Steam Discussions for other Unity based games and usually these games generate crash logs, but since the game just freezes instead of crashing and doesn't show an error message (even after shutting it down via task manager), it probably doesn't generate any crash logs that could be helpful.

Hopefully the developer sees this thread and is able to provide more insight or someone else who has firsthand experienced this problem and solved it.

[Ninja Santa]

Originally posted by Make:

Originally posted by =H=Ninja Santa:

I tried messing around with NVIDIA control panel settings but nothing worked for it and my nvidia control panel does not have the option to set preferred graphics processor.

I suppose you tried different settings in:

3D Settings (in NVIDIA Control Panel)
	> Manage 3D Settings
		>  Program Settings (tab)
			> UncleNeighbor

Like setting Max Frame Rate to 60 and so on? I searched Steam Discussions for other Unity based games and usually these games generate crash logs, but since the game just freezes instead of crashing and doesn't show an error message (even after shutting it down via task manager), it probably doesn't generate any crash logs that could be helpful.

Hopefully the developer sees this thread and is able to provide more insight or someone else who has firsthand experienced this problem and solved it.

I can't recall trying the max frame rate or if i set it to 60, just tried it and still same results....i just want to play the dang game :( and for whatever reason, i cannot, be it unity engine or what....

[Henry]

Have the same exact problem, cant click anything once I opened the game...

[Ninja Santa]

Originally posted by Henry:

Have the same exact problem, cant click anything once I opened the game...

i still have this issue lol, talked to the developer but since not many people have this issue, they wont look into it right now.