Unable to Launch Game

[嘻嘻，我一定要活下去]

Bought this game and Launched with Pure Black Screen, No sound, slightly CPU and GPU usage. I cannot do anything and when i clicked close button the game will turn into "No Respond". But after killing process by task manager, my steam account got an new card.

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My PC Setup

Windows 10 Pro Workstation 20H2 19042.985
AMD Ryzen 9 5900X
MSI MPG B550 GAMING CARBON WIFI (MS-7C90)
MSI RTX 3090 VENTUS 3X OC 24G
SAMSUNG MZVLB1T0HBLR
64GB DDR4 3600 CL16-19-19-39
2560*1440 165Hz Display

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got an Error in event:
程序 Carto.exe 版本 2018.4.24.29073 已停止与 Windows 交互并关闭。若要查看是否有关于该问题的详细信息，请检查“安全性与维护”控制面板中的问题历史记录。
进程 ID: 9c7c
开始时间: 01d74d849b4d4e02
终止时间: 8
应用程序路径: D:\ZDP\SteamLibrary\steamapps\common\Carto\Carto.exe
报告 ID: dbe1b6ca-2b14-4881-ac9a-54c9047ae937
错误程序包全名:
错误程序包相关应用程序 ID:
挂起类型: Unknown

[loki]

你好，

感谢你提供完整的资讯

造成这个问题的可能原因很多，可以试试看这些做法：
1. 更新显示卡驱动程式
2. 更新 Windows / macOS
3. 安装 DirectX 修复工具
4. 有些防毒软体会将游戏误判成病毒，试着将 Carto 设定成防毒软体的例外
5. 重开电脑

希望可以顺利开启游戏

[嘻嘻，我一定要活下去]

Originally posted by loki:

你好，

感谢你提供完整的资讯

造成这个问题的可能原因很多，可以试试看这些做法：
1. 更新显示卡驱动程式
2. 更新 Windows / macOS
3. 安装 DirectX 修复工具
4. 有些防毒软体会将游戏误判成病毒，试着将 Carto 设定成防毒软体的例外
5. 重开电脑

希望可以顺利开启游戏

Sorry but none of them works, my driver version is 462.59 Studio, my Windows was updated, DirectX Repair shows everything OK, nothing wrong with Antivirus, and reboot many times.

[loki]

I see.

Thank you for your patience.

Could you locate the log file and send it to us?

It's under this path:

%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\output_log.txt

Email: [e-mail]

[嘻嘻，我一定要活下去]

Originally posted by loki:

I see.

Thank you for your patience.

Could you locate the log file and send it to us?

It's under this path:

%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\output_log.txt

Email: [e-mail]

Thanks for your answer.
I have read the log file as you located, found where it throws error:

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

WindowsVideoMedia error 0x800700ea while reading %SteamLibrary%/steamapps/common/Carto/Carto_Data/sharedassets0.resource

Context: CreateObjectFromByteStream
Error details: <Empty>
Track types:

 
(Filename:  Line: 2847)

VideoPlayer cannot play clip : Assets/ui/game state/logo/HumbleGames_Logo_Anim.mp4

Cannot read file.

I found that the error code 0x800700ea was the same as when Movies&TV on my PC tries to play an MP4 video.
It looks like there was a problem decoding MP4 video file, in other words, the game stuck on playing opening animation.
I solved this issue by turning off "Disable Media Foundation for MP4" on my **Shark007 Advanced Codecs** panel, then the game and video playback on Movies&TV works.
I guess Unity3D engine uses the same media playback SDK as Movies&TV: Microsoft Media Foundation, which was forced disabled by some 3rd party media codecs like Shark007 I have installed on my system, causing the game crashed on startup.

Now this problem was solved. I hope this can be a reference solution for other players encountered the same problem

[loki]

Thank you really much!
Hope you enjoy the game