DEV Support Requested --- 1.0 Release crashing on both Dx12 and Dx11

[aerobroken]

Hey Dev's,

Could use some assistance, W/ the newest release I'm crashing to a black screen, and can only get out of it by a complete hard boot of my pc, This is a complete new install of the newest release of the game. I can still hear the game running, but I can't do or access anything in game or my entire workstation. My Workstation is all up to date on all drivers, it's quite beefy top of the line last gen and can play anything on ultra settings, although I've toned down the settings for this game due to it still needs optimized.

The issues seem to be tied to my GPU which is a ASUS 3090 TI OC factory overclock, my Win 11 is 24H2, and all drivers up to date system wide. I've tried changing over by using the -DX11 switch in the starting target since the log indicated it was tied to DX12 and still crashed as stated above on -dx11. Older version of game I had no issues at all like this, I'm I think at level 12 in the game. First crash was inside the bar, and second after I switched over to -DX11 was inside my apartment.

I tried to gain access to the discord to get help, but can't gain full access to it due to I can't verify by cell since I don't own a cell phone. So here I am.

According to the "CrashContext.runtime-xml this is what the header of the crash instance states is causing the crash:

<CrashType>GPUCrash</CrashType>
<ErrorMessage>Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0007 - &apos;RESET&apos;)</ErrorMessage>


Here is line 198;

<Thread>
<CallStack>ntdll 0x00007ffaea700000 + 15f6b4 KERNELBASE 0x00007ffae8030000 + 4c87f Wayfinder 0x00007ff6bb590000 + 245000b Wayfinder 0x00007ff6bb590000 + 22edac1 Wayfinder 0x00007ff6bb590000 + 22efbdc Wayfinder 0x00007ff6bb590000 + 244e407 Wayfinder 0x00007ff6bb590000 + 24483c1 KERNEL32 0x00007ffae9030000 + 2dbe7 ntdll 0x00007ffaea700000 + 85a4c</CallStack>
<IsCrashed>false</IsCrashed>
<Registers />
<ThreadID>6380</ThreadID>
<ThreadName>TaskGraphThreadNP 17</ThreadName>
</Thread>


Where can I send you my crash logs, and .dmp file and even save file so this can be looked into and resolved, so I can play the game?

Just an email so I'm can compress them up and send them to be looked at by a dev on the team so I can get resolution and play the game.

[SOLIDAge]

I would join discord and open a support ticket w/ your DXDiag attached.

[aerobroken]

As I stated above, I can't verify to gain full access to the discord channel due to I can't verify w/ a cell phone since I don't own one. I've joined it but I can't verify to even see the entire channel or even post on it to open a support ticket.

Not everyone owns or needs a cell phone. I'm retired and use a landline and can't receive texts, so that's why I post here for assistance to get a dev email to send you guys the files to help resolve this issue.

[Shlone]

also game is on steam not discord.

[SOLIDAge]

Originally posted by aerobroken:

As I stated above, I can't verify to gain full access to the discord channel due to I can't verify w/ a cell phone since I don't own one. I've joined it but I can't verify to even see the entire channel or even post on it to open a support ticket.

Not everyone owns or needs a cell phone. I'm retired and use a landline and can't receive texts, so that's why I post here for assistance to get a dev email to send you guys the files to help resolve this issue.

shoot me a friend request/DM @solidage

[SOLIDAge]

Originally posted by Shlone:

also game is on steam not discord.

I'm aware. When Steam allows uploads, threading, logging and more I'll run support here. Thanks.

[aerobroken]

Here's the top portion of my DXdiag since steam has a character limit:

------------------
System Information
------------------
Time of this report: 10/21/2024, 17:45:11
Machine name: BOSSWIN11
Machine Id: {79FF4FA4-D8BE-4EBE-98C0-F45547F32F62}
Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C35
BIOS: A.A0 (type: UEFI)
Processor: AMD Ryzen 9 5950X 16-Core Processor (32 CPUs), ~3.4GHz
Memory: 65536MB RAM
Available OS Memory: 65456MB RAM
Page File: 8713MB used, 60839MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.6.2
Auto Super Res Version: Unknown
System Mux Support: Mux Support Inactive - Ok
Mux Target GPU: dGPU
DxDiag Version: 10.00.26100.1882 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce RTX 3090
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3090
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_2204&SUBSYS_87B31043&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 57054 MB
Dedicated Memory: 24326 MB
Shared Memory: 32728 MB
Current Mode: 3440 x 1440 (32 bit) (240Hz)
HDR Support: Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G2084_NONE_P2020
Color Primaries: Red(0.675781,0.323242), Green(0.255859,0.684570), Blue(0.146484,0.054688), White Point(0.291992,0.300781)
Display Luminance: Min Luminance = 0.009200, Max Luminance = 603.000000, MaxFullFrameLuminance = 150.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG ULTRAGEAR+
Monitor Id: GSM9E8C
Native Mode: 3440 x 1440(p) (84.964Hz)
Output Type: HDMI
Monitor Capabilities: HDR Supported (BT2020RGB Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_NONGDI
Advanced Color: AdvancedColorSupported AdvancedColorEnabled
Using DDisplay: Yes
WCG: Wcg Supported
Active Color Mode: DISPLAYCONFIG_ADVANCED_COLOR_MODE_HDR
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_45acad08fe56f0e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_45acad08fe56f0e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_45acad08fe56f0e7\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_45acad08fe56f0e7\nvldumdx.dll
Driver File Version: 32.00.0015.6590 (English)
Driver Version: 32.0.15.6590
DDI Version: 12
Adapter Attributes: HARDWARE_TYPE_GPU,D3D11_GRAPHICS,D3D12_GRAPHICS,D3D12_CORE_COMPUTE,D3D12_GENERIC_ML,D3D12_GENERIC_MEDIA
Feature Levels: 12_2,12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1,1_0_CORE
Driver Model: WDDM 3.2
Hardware Scheduling: DriverSupportState:Stable Enabled:True
Displayable: Supported
Graphics Preemption: Pixel
Compute Preemption: Dispatch
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Discrete
GPU Mux Support: Development, Uninitialized - Unknown Error
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 9/25/2024 7:00:00 PM, 815208 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-6144-11CF-4D6A-BCA70EC2ED35}
Vendor ID: 0x10DE
Device ID: 0x2204
SubSys ID: 0x87B31043
Revision ID: 0x00A1
Driver Strong Name: oem31.inf:0f066de3b9184289:Section070:32.0.15.6590:pci\ven_10de&dev_2204
Rank Of Driver: 00CF2001
Video Accel:
DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10 {1A72925F-0C2C-4F15-96FB-B17D1473603F} {15DF9B21-06C4-47F1-841E-A67C97D7F312} DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {DDA19DC7-93B5-49F5-A9B3-2BDA28A2CE6E} {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C} {8A1A1031-29BC-46D0-A007-E9B092CA6767}

[aerobroken]

Originally posted by SOLIDAge:

Originally posted by aerobroken:

As I stated above, I can't verify to gain full access to the discord channel due to I can't verify w/ a cell phone since I don't own one. I've joined it but I can't verify to even see the entire channel or even post on it to open a support ticket.

Not everyone owns or needs a cell phone. I'm retired and use a landline and can't receive texts, so that's why I post here for assistance to get a dev email to send you guys the files to help resolve this issue.

shoot me a friend request/DM @solidage

I have added you as a friend, waiting for you to accept and give me an email so I can send all the requested files. I need to know what all files I need to email to help resolve so I don't send unneeded?