Are we able to refund the game at all?

[Raze_Cerberus]

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

[J. Van Row]

Originally posted by Raze_Cerberus:

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

Not exactly sure but I think you can refund part of it, unless you played more than 2 hours...

[Raze_Cerberus]

Originally posted by SoloVan:

Originally posted by Raze_Cerberus:

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

Not exactly sure but I think you can refund part of it, unless you played more than 2 hours...

Thanks for replying back after checking steam refund page you cannot because it has consumables that are not accpetable for refund

[~Lazy_Eggs~]

You can try sending an email to [e-mail] to see if they will refund the package.

If you haven't spent anything, then they should be able to refund it, but if not then lawyer up because you can get your money back and they are just refusing.

maybe more money for causing you grief

[Vinntur]

Originally posted by Raze_Cerberus:

Originally posted by SoloVan:

Not exactly sure but I think you can refund part of it, unless you played more than 2 hours...

Thanks for replying back after checking steam refund page you cannot because it has consumables that are not accpetable for refund

Yeah, its because it counts as a DLC, not base game

[Drimon]

You got scammed.
You can Take 17 Dollar Back but everything Else is DLC and you need to keep it.

[Raze_Cerberus]

Originally posted by Vinntur:

Originally posted by Raze_Cerberus:

Thanks for replying back after checking steam refund page you cannot because it has consumables that are not accpetable for refund

Yeah, its because it counts as a DLC, not base game

I know that now which means emailing steam support will also do nothing for us thats kinda scummy

[PrettyBoy.]

Originally posted by Raze_Cerberus:

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

Yes you can because it is not running at all. I was able to refund Darktide because of its dreadful performance even 5 weeks after.

[PrettyBoy.]

Originally posted by SoloVan:

Originally posted by Raze_Cerberus:

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

Not exactly sure but I think you can refund part of it, unless you played more than 2 hours...

Not sure what you mean by "part" but if a game doesn't run you can refund it even if u played more than 2 hours. I refunded Remnant 2 after having played 6 hours.

[michas]

Originally posted by Raze_Cerberus:

Originally posted by Vinntur:

Yeah, its because it counts as a DLC, not base game

I know that now which means emailing steam support will also do nothing for us thats kinda scummy

DLC part is not the problem. Any other EA game refunded DLCs and founder packs. They must have tag it as currency in the system.

[Raze_Cerberus]

Originally posted by PrettyBoy.:

Originally posted by SoloVan:

Not exactly sure but I think you can refund part of it, unless you played more than 2 hours...

Not sure what you mean by "part" but if a game doesn't run you can refund it even if u played more than 2 hours. I refunded Remnant 2 after having played 6 hours.

if you bought the 20$ pack you can refund it if you bought anything above the 20$ pack you cannot get a refund because it is counted as DLC and not a game due to the consumable items the higher bundles give you

[ChaoZz]

If you cant refund anymore, put the devs on your blacklist, not that you will accidentally buy a game from this company in the future.

[FireballMinistry]

They Denied my Request. However I have a class action lawsuit against Steam. It will pay out soon in my favor :)

[EvilHare]

Originally posted by FireballMinistry:

They Denied my Request. However I have a class action lawsuit against Steam. It will pay out soon in my favor :)

with a reward of $2.46

Have fun with that. The more that joins, the less you get

[Bakimono]

Originally posted by EvilHare:

Originally posted by FireballMinistry:

They Denied my Request. However I have a class action lawsuit against Steam. It will pay out soon in my favor :)

with a reward of $2.46

Have fun with that. The more that joins, the less you get

The only class suit in any form of play is still years off and they don't even have a case.

They're claiming Steam costs players more money. The "lawfirm" behind it is kind of a joke too.

[bamagoatt]

Originally posted by Raze_Cerberus:

Just wondering if i can get a refund on my two packs sick of the issue i know they are working on it but they SHOULD of been prepped for this stuff

Not being mean but how does 1 prep for a publisher backing out of a deal? We have seen this plenty of times TellTale and 7 days to die went through a similar thing. I do think we deserve compensation though my suggestion was 2 keys to gift to our friends but we will see.