An Unreal process has crashed : UE4-Atlas

[ShineOnYouCrazyDiamond]

cant start the game, for each time it crashes and states:
-----
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

D3D12
D3D12
D3D12
D3D12
D3D12
WayfinderClient
WayfinderClient
WayfinderClient
WayfinderClient

-----
Anyone can help?
Tried update UE4, reinstall the game, update the graphic card driver. none of them worked.

[sunRise]

Same here.. .no solution ://///

[Rvvens]

I copied the error name and google gave this to me:

"The error message “Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000” is indicating that the program is trying to access memory address 0x0000000000000000, which is not a valid memory address".

It is about memory management so probably there is nothing you can do from your end. Just wait first for the devs to acknowledge this.

[手抖到想开大]

I have this problem too, especially when I am join mission map.

[GloryToHK #612721831]

I had this problem too and I have the solution to my EXCEPTION_ACCESS_VIOLATION error. I am not sure if it can help you. In short, my Wayfinder crash is caused by undervolted CPU and GPU.

My Wayfinder used to crash every 20 minutes to 30 minutes. It happened when the game was loading a new area, spawning mobs, and using mutators in dungeons. After the game crashed, I got the Unreal Engine Error, called "Exception_Access_Violation". I've tried the methods listed below, found on the internet, which did not help at all.

After a clean Windows installation, the game still crashed. I realised that there must be something wrong with my bios settings or a hardware problem. Then, I reset my BIOS and the game has not crashed since then.

I found out the Exception_Access_Violation resulted from my PBO settings. It means the game needs more voltage to run stably. I've not had any crashes after setting a higher voltage for my CPU. The voltage offset was -0.25 and the game crashes every 20mins to 30mins. Then, I tried disabling the PBO 2.0 and the game never crashed again.

After testing several voltage settings, I noticed the game needs at least 1.4V for the CPU and 1025mV for the GPU running at 2760MHz.

It is so weird that Wayfinder required that much voltage to run as my PBO used to be -25 for the CPU and 1000mV with 2790MHz for the GPU.

I hope this can help you.

The steps that I tried and failed:
- Verify the integrity of game files
- Reinstall the game on a different SSD
- SFC/scannow and DISM command and there is no violation and corrupted file
- Repair upgrade Windows 11 via the Installation Media
- Turn off/on MSI afterburner
- Clean install GPU driver by DDU in the safe mode
- Try different RAM speeds, such as 4000mhz cl16, 3600C18, C16, and C14
- Disable/Enable the re-size bar
- Disable/Enable virtual memory
- Run Memtest86 with 4 passes
- Grant Wayfinder.exe "full control" in the security tab in app properties
- Ran the memory diagnostics which did not detect any errors
- Install all optional Windows updates with the latest driver provided by Microsoft
- Clean install Windows 11

My specs:
5800x with PBO -15
4070 ti with 1025mV at 2760MHz and vram overclocked 1000MHz
16GB 3600Mhz at cl16

[Graviton]

In my case, it seems the new Aireship Syndicate starting animation makes the UE4 to crash. Or at least, I can't run the game anymore since the patch where they changed it was launched. One frame after the animation starts and boom, ue4 crash! I tried to repair the game, reinstall it, update the GPU drivers, shuting down every other application open, etc... nothing worked. My game is totally broken currently.

Hope they fix it soon

[SOLIDAge]

Originally posted by ShineOnYouCrazyDiamond:

cant start the game, for each time it crashes and states:
-----
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

D3D12
D3D12
D3D12
D3D12
D3D12
WayfinderClient
WayfinderClient
WayfinderClient
WayfinderClient

-----
Anyone can help?
Tried update UE4, reinstall the game, update the graphic card driver. none of them worked.

Can you share your DXDiag file with me so I can take a look?

[PCLetsPlay]

I also keep crashing. i just finished the tutorial in the gloom and enter the great hall, crashes every time.

[SOLIDAge]

Originally posted by PCLetsPlay:

I also keep crashing. i just finished the tutorial in the gloom and enter the great hall, crashes every time.

This sounds like a different issue we saw where players can't write to the AppLocal directory to store their save file. Can you try running the game as admin at least once, then seeing if that helps?

[PCLetsPlay]

Originally posted by AS SOLIDAge:

Originally posted by PCLetsPlay:

I also keep crashing. i just finished the tutorial in the gloom and enter the great hall, crashes every time.

This sounds like a different issue we saw where players can't write to the AppLocal directory to store their save file. Can you try running the game as admin at least once, then seeing if that helps?

Ran as admin still crashed UE4-Atlas

[Call of Bussy]

I am having this exact same issue

[Mortac]

This happened to me as well, twice, in the first hour running around the town hub.

Intel i7 7700k, Radeon 7900 XTX, 16 GB RAM. Windows 10. Everything updated.

[Call of Bussy]

Originally posted by AS SOLIDAge:

Originally posted by PCLetsPlay:

I also keep crashing. i just finished the tutorial in the gloom and enter the great hall, crashes every time.

This sounds like a different issue we saw where players can't write to the AppLocal directory to store their save file. Can you try running the game as admin at least once, then seeing if that helps?

Any new/updates/insight you can provide?

If it's something that's going to require an update I'm down to wait patiently.

[KillerAtWar]

Originally posted by Rvvens:

I copied the error name and google gave this to me:

"The error message “Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000” is indicating that the program is trying to access memory address 0x0000000000000000, which is not a valid memory address".

It is about memory management so probably there is nothing you can do from your end. Just wait first for the devs to acknowledge this.

I had this with last of us accessing memory & I fixed it a couple of weeks ago forgot to post their ( they prob still moaning lol) Anyway goto device security on w11.. not saying that it will work but easy did for me just click on what needs fixed on 555.99 drivers or 1 below same issue.. Worked easy if not any advice is better than nothing,, All the best.

[Aeterno]

Originally posted by SOLIDAge:

Originally posted by ShineOnYouCrazyDiamond:

cant start the game, for each time it crashes and states:
-----
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

D3D12
D3D12
D3D12
D3D12
D3D12
WayfinderClient
WayfinderClient
WayfinderClient
WayfinderClient

-----
Anyone can help?
Tried update UE4, reinstall the game, update the graphic card driver. none of them worked.

Can you share your DXDiag file with me so I can take a look?

I have the same problem. Where can I send you dxdiag file? This problem starts after my first entrance in my private house.

[Pinksleeve]

Had this same problem - I had to refund the game because I couldn't even get it to start.
It's a bummer that this 1yo issue is still lingering. Must not be a common enough issue to get attention.